{"id":2280844,"url":"https://alion.io/job/effortel-it-business-analyst","title":"IT Business Analyst","company":{"id":4407935,"name":"Effortel","domain":"effortel.com","url":"https://alion.io/company/effortel","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sofia, Bulgaria","Plovdiv, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1536},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-10T21:45:08Z","employer_posted_date":null,"last_verified_at":"2026-09-10T21:45:08Z","board_verified":false,"closed_at":null,"days_open":37,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":37},"description":"Effortel Technologies SA (Network Management Innovations) is a leading Mobile Virtual Network Enabler based in Brussels, Belgium, with R&D facilities in Sofia, Plovdiv, and Belgrade, currently employing more than 100 IT professionals.\n\nWe enjoy a steady growth in scope and operations by providing our own products and services across Europe, the Middle East and Africa to Mobile Virtual Network Operators. Our platform provides complete product flexibility in terms of standard and value-added mobile services like Voice, SMS, mobile data, order management, billing, and many more.\n\nAbout the Team\n\nThe BA team is the client-facing analytical function for our MVNO/MVNE and BSS platform. The team runs two parallel workstreams: daily service requests (SRs) — mostly product catalog and system configuration changes for existing clients — and change requests (CRs) for new features and development. BAs also lead the business-analysis workstream during new client onboarding projects.\n\nPrimary responsibilities include:\n\nAnalyzes and processes client SRs for product catalog and configuration changes (tariffs, discounts, bundles, promotions, business rules)\n\nOwns client-facing communication on SRs/CRs: clarifies scope, confirms feasibility, communicates estimates and status, and defends scope in case of dispute\n\nTranslates CR needs into clear, implementable requirements and documentation (per internal templates: use cases, business rules, acceptance criteria)\n\nValidates feasibility of requested changes together with engineering (MVNE, OCS/IN) and flags risks, assumptions, and dependencies early\n\nLeads the business discovery on client onboarding and migration projects: understands the client’s needs and usage scenarios in depth — telecom services in scope, products and pricing, and the use cases of each user group\n\nAgrees the delivery scope with the client and internal stakeholders\n\nSupports UAT: prepares test scenarios, drives closure, and obtains client sign-off\n\nTrains clients on self-service tools and SR/CR templates\n\nKey requirements for the role\n\nTelecom experience — must-have. Prior exposure to BSS, billing/charging, CRM, product catalog, or MVNO/MVNE environments\n\nEnglish — must-have. Fluent spoken and written English; this is a client-facing role\n\nRelevant background. Prior experience as a Business Analyst, Product Manager, or Customer Care Lead, or a comparable analytical/client-facing role\n\nRequirements elicitation & documentation – able to structure ambiguous client asks into clear, testable requirements\n\nStakeholder management. Comfortable working directly with clients and internal engineering/QA/PM teams; able to defend scope and estimates\n\nAI fluency – practical, everyday use of AI tools to speed up requirements analysis, documentation, and other BA work\n\nPersonal skills and qualities\n\nAnalytical, structured mindset — comfortable working in a Jira/Confluence-based delivery process; able to separate business need from proposed solution\n\nComfortable in a client-facing role that requires solid telecom domain grounding — this is not an entry-level generalist BA position\n\nWhat we offer:\n\nExcellent working environment and office location, massive on the job coaching and experience boost, training, and a career path in an award-winning international IT company\n\nEU 100 food vouchers\n\n25 days paid annual leave\n\nFully covered MultiSport card\n\nHybrid work mode\n\nAdditional health insurance package for employees and their children\n\nAccess to Team buildings, key conferences, internal and external trainings\n\nAdditional social bonuses as per company policy and culture — compliments on personal occasions, range of discounts, various social events\n\nInterested in moving forward with your technical career and expertise? Send us your CV and let’s talk about our future.","description_format":"text","description_chars":3815,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T11:16:15Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.565,"p_room":0.55,"age_days":36,"expected_fill_days":28,"reasons":["seen:36","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/effortel-it-business-analyst","json_url":"https://alion.io/job/effortel-it-business-analyst.json","meta":{"generated_at":"2026-10-18T11:03:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4407935},"rest":"https://alion.io/mcp/rest/get_company?id=4407935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feffortel-it-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feffortel-it-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feffortel-it-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/effortel-it-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feffortel-it-business-analyst"}]}