# IT Tech Support - Tier 2 Analyst

About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 2s also serve as leaders on their team by providing mentorship and training to Tier 1 Analysts, managing ticket workflows, assigning tickets, and developing KBs. It is paramount that this role is passionate about providing quality support for end users, is tenacious in finding solutions, loves teaching others, and cares about creating clear documentation and SOPs. Location: Remote Schedule: Monday - Friday 8:00am - 5:00pm pacific On-Call Rotation: Tier 2s are placed into rotation for on-call after their 90-day probation period. On call schedule is Friday – Friday 24/7 as needed

- **Id**: 3961113
- **Url**: <https://alion.io/job/effortless-office-it-tech-support-tier-2-analyst>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: inferred_payroll_markers
- **Hiring geo confidence**: inferred
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T08:52:37Z
- **Last verified at**: 2026-11-09T08:52:37Z
- **Board verified**: no
- **Days open**: 1
- **Description format**: text
- **Description chars**: 5395
- **Description truncated**: no
- **Benefits**: 401k plan, Vision insurance
- **Relocation offered**: no

## Company

- **Id**: 4527449
- **Name**: Effortless Office
- **Domain**: effortlessoffice.com
- **Url**: <https://alion.io/company/effortless-office>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Salary

- **Min**: 24
- **Max**: 26
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 52000

## Technologies

- **Active Directory** — Optional: no
- **Azure** — Optional: no
- **DNS** — Optional: no
- **VMWare** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T11:28:00Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 52000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.