{"id":3956595,"url":"https://alion.io/job/effortless-office-network-operations-manager","title":"Network Operations Manager","company":{"id":4527449,"name":"Effortless Office","domain":"effortlessoffice.com","url":"https://alion.io/company/effortless-office","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Sophos","optional":false},{"name":"Speech Recognition","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T05:35:24Z","employer_posted_date":null,"last_verified_at":"2026-11-09T05:35:24Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Us:\nEffortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. \nAbout the Role:\nEffortless is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability, multi-platform networks.\nYou will own the health, security, and continuous improvement of the networks we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client environments, find risk, capacity, and performance gaps before they become outages, and bring clear, cost-effective recommendations to our customers and Service Delivery Teams.\nThe ideal candidate has served as a Senior Network Engineer, has the technical depth to earn the respect of senior engineers, and has the leadership skills to develop them. You set a high standard, communicate clearly, take ownership, and care about the customer experience.\nPosition Details:\nReports to: President\nDirect reports: Network Engineers and Senior Network Engineers\nLocation: Remote with a preference for someone in/near Las Vegas, NV.\nTravel: Some travel required for data center work, client site visits, and special projects.\nSchedule: Monday - Friday 8:00-5:00 PST, with 24/7 escalation availability for major incidents and management of the team's on-call rotation.\nBenefits: \nHealth, dental, and vision insurance \n\n401K + employer match \n\nPaid time off and holidays \n\nOpportunities for career growth and development \n\nTraining and certification support \n\nEssential Duties and Responsibilities:\nEngineering Excellence\nServes as the company's senior network engineering authority and final escalation point in core routing and switching, network security, and network diagnostics.\n\nDesigns, reviews, and approves complex network configurations and architecture, including hardware and software technology, site locations, business continuity, disaster recovery, and integration of technologies.\n\nPersonally assesses and resolves the most complex data network problems and incidents, and leads major incident response through to resolution and root cause analysis.\n\nOwns the design, standards, and lifecycle of Effortless's own network infrastructure at our Switch data centers, including Cisco Nexus, Firepower, and SDWAN (Meraki and Cisco Viptela) environments.\n\nSets and maintains network engineering standards, configuration baselines, and documentation requirements in IT Glue, and reviews the team's work for quality and consistency.\n\nReviews analyses and technical feasibility to develop data network deployment strategies, resource requirements, and cost estimates.\n\nProactive Client Improvement\nLeads a regular program of proactive network reviews across client environments to find security, reliability, capacity, and performance gaps before they cause issues.\n\nUses Auvik monitoring, ticket trends in Autotask, and assessment data to identify recurring problems and drive permanent fixes rather than repeated reactive work.\n\nAssesses data network growth forecasts and ensures business needs are translated into network capacity requirements.\n\nPartners with Service Delivery Managers, Technical Account Managers, and ESAs to turn findings into clear, cost-effective recommendations for each client's technology roadmap.\n\nTracks hardware and firmware end-of-life, vulnerabilities, and configuration drift across managed networks and plans remediation.\n\nBrings the customer's perspective to every recommendation: leads with business outcomes, not technology features.\n\nLeadership\nHires, onboards, coaches, and develops Network Engineers and Senior Network Engineers, including technical mentoring and certification planning.\n\nSets clear expectations, holds regular 1-on-1s, conducts performance reviews, and holds the team accountable using EOS tools (Rocks, Scorecards, Issues, To-Dos) in Strety.\n\nManages team workload, project priorities, and resource availability, and plans and coordinates cross-functional or cross-company work.\n\nOwns network change management: reviews and approves changes, maintenance windows, and rollback plans.\n\nManages the team's 24/7 on-call rotation and escalation process, and ensures after-hours coverage meets Effortless's service standards.\n\nCommunicates status, risk, and outcomes clearly to leadership, Service Delivery Teams, and customers, following our CWC (Communicate, Work, Communicate) value.\n\nOperations and Compliance\nDefines, tracks, and reports on network operations KPIs (see Success Measures below).\n\nManages relationships with network vendors and carriers, including escalations, and supports procurement and licensing decisions.\n\nEnsures all compliance aspects of the position and team are known and followed; understands and complies with all policies, codes, and regulations applicable to the position and company, including client HIPAA, PCI, and NIST requirements.\n\nMaintains sensitive and confidential information regarding company and customer information.\n\nPerforms related duties as assigned.\n\nQualifications:\nEducation and Work Experience\nBachelor's degree in information systems, computer science, or a related technical field\n\n10+ years of experience with Service Provider, MSP, or enterprise networking or general telecommunications\n\n3+ years in a Senior Network Engineer (or equivalent) role, serving as the top escalation and design resource for complex networks (required)\n\n2+ years leading engineers as a manager, team lead, or technical lead, with direct responsibility for work assignment and mentoring\n\nMSP or multi-client environment experience strongly preferred\n\nSpecialized Knowledge and Skills\nExpert enterprise networking fundamentals, including complex switching and routing, high availability system design, advanced network security design, Internet services and protocols, and advanced network diagnostics.\n\nDemonstrated expert proficiency in at least three of the following, with advanced skills in the balance: core routing, core switching, network security, network diagnostics, and application load balancing.\n\nTop expert level analysis and design skills: gathering data on systems issues, defining alternative approaches, assessing business impact, and recommending, developing, and implementing cost-effective solutions.\n\nA track record of proactively finding and fixing problems in environments you support, with examples you can walk us through.\n\nProven ability to lead, coach, and hold engineers accountable while staying hands-on.\n\nExcellent oral and written communication, including explaining technical risk and recommendations to non-technical customers and executives.\n\nAbility to prioritize and manage multiple projects, incidents, and people concurrently.\n\nAdvanced knowledge of current technologies, tools, applications, and vendors.\n\nCertifications (preferred)\nCCNP Enterprise or Security, or equivalent experience; CCIE a strong plus\n\nFortinet NSE, Meraki (CMNA/ECMS), or other vendor certifications\n\nITIL Foundation or similar service management certification\n\nEquipment and Applications\nCisco Routers (ISR/ASR), Catalyst/Nexus Switches, Firepower and ASA Firewalls\n\nCisco Viptela and Meraki SDWAN; Meraki Firewalls, Switches, and Wireless\n\nFortinet Firewalls, FortiCloud, FortiClient\n\nSophos Firewalls and Wireless\n\nSonicWALL Firewalls\n\nUnifi LAN Devices\n\nAbility to learn additional network platforms as needed\n\nVMware virtualization platforms (Platform9 a plus)\n\nWindows Servers and Services (Active Directory, DNS, DHCP)\n\nAuvik Monitoring\n\nAutotask PSA and IT Glue (or similar PSA and documentation platforms)\n\nMS Office, Visio, and collaboration tools\n\nWhy Join EO?\nAt EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.   \n  We are aligned through our core values and seek employees that embody these:  \n\nService – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   \n\nCWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   \n\nPerspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  \n\nEfficiency – we maximize output and minimize wasted time, effort, and resources.  \n\nPassion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   \n\nReliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   \n\nMerit – we recognize and reward talent, hard work, and the pursuit of excellence.   \n\nInclusion & Equal Opportunity Employment \nEffortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.  \nOriginally posted on Himalayas","description_format":"text","description_chars":9824,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T08:32:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T10:24:46Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/effortless-office-network-operations-manager","json_url":"https://alion.io/job/effortless-office-network-operations-manager.json","meta":{"generated_at":"2026-11-09T10:24:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4527449},"rest":"https://alion.io/mcp/rest/get_company?id=4527449"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feffortless-office-network-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feffortless-office-network-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feffortless-office-network-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/effortless-office-network-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feffortless-office-network-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3956595}},{"tool":"search_jobs","arguments":{"company":"effortlessoffice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3956595},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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