Client Services Liaision
First seen by Alion on Sep 16, 2026. EFI Global scores B on the Alion truth index.
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.
IF YOU CARE, THERE’S A PLACE FOR YOU HERE
EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations-anytime,anywhere. Click here to learn more about EFI Global.
PRIMARY PURPOSE: To serve as a communication resource between clients, unions, company offices, and shareholder groups; to identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices; to measure and evaluate program effectiveness; and to provide coordination between client programs and company program standards.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Communicates vital information between clients, company, and shareholder groups.
Coordinates client programs and services with company programs and standards of service.
Analyzes loss report information; makes recommendations for improvements.
Evaluates conditions and practices; makes recommendations for procedural improvement.
Measures and evaluates effectiveness of programs.
Identifies trends; identify opportunities to optimize the billing workflow.
Generate and issue invoices to clients promptly.
Verify the accuracy of the information on invoices (prices, quantities, verbiage).
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Four (4) years of related work experience or equivalent combination of education and experience required to include two (2) years of workers' compensation claim experience. Risk control experience preferred.
Skills & Knowledge
Knowledge of claims management processes and procedures
Knowledge of risk control in an insurance industry
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NEXT STEPS
If your application is selected to advance to the next round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial call.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace