{"id":1798544,"url":"https://alion.io/job/efinanceinvestment-cloud-architect-section-head","title":"Cloud Architect Section Head","company":{"id":3882569,"name":"eFinance Investment","domain":"efinanceinvestment.com","url":"https://alion.io/company/efinanceinvestment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":231000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":159},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-20T00:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-20T16:35:42Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Job Details\n\nJob Title:\n\nCloud Architect Section Head\n\nSection:\n\nCloud Architect\n\nFunctional Level:\n\nMid-Management\n\nDepartment:\n\nIT & Cloud\n\nSector\n\nIT & Cloud\n\nReporting Lines\n\nReporting Lines:\n\nReports directly to:\n\nCloud Architect Manager\n\nJob Purpose\nManage the main responsibilities of the IT Architect functions.\nJob Responsibilities\nJob specific responsibilities:\nIdentify areas of development for each team member and work with each to define and execute a tailored learning plan. Foster an atmosphere of continuous learning and improvement.\nMonitor the development activities for your team members toward their industry and solution learning goals.\nMaintain a high-level knowledge of company's solution suite in the specialization area of responsibility.\nUnderstand the key competitors and insure their team members understand and leverage company's unique value wedges in every customer interaction.\nAct as the single point of contact and escalation for all presales related activities\nManage the presales activates within time and quality committed\nEnsure customer understands their responsibility in offers\nInitiate and maintain all support documentation associated with the presales \nIdentify processes, procedures, and best practices in aligned to ITIL based practices. \nAssist in developing policies and procedures \n.\nManagerial responsibilities:\nManage and set priorities for all projects and tasks.\nProvide daily supervision and guidance to the communication group. \nCoach, support, and advise subordinates regularly, furthermore, appraise their performance.\nKPIs (Key Performance Indicators)\nCommitment to SLAs / OLAs 20%\nReporting 5%\nIncidents/Problems Mean Time to Repair (MTTR) 25%\nUnplanned outage/unavailability due to changes 20%\nPercentage of unauthorized implemented changes 5%\nPercentage of changes that cause incidents 10%\nTeam member’s satisfaction 5%\nTeam members’ performance 10%\nCompetency Model\n\nCore Competencies\n\nLevel\n\nWorking Strategically \nCustomer Orientation \nCritical Thinking\nAgility \nInnovation\nLeadership \n\n3\n3\n3\n3\n3\n2\n\nTechnical competency level\n\nTechnical Competencies\n\nLevel\n\nCustomer experience\nProject Management\nProblem Solving\nDecision Making\n\nA\nA\nA\nI\n\nSpecifications: Qualifications, Experience, skills\n\nSpecifications (Qualifications, Experience and Skills):\n\nEducation\n\nSpecialization:/\nBachelor's degree in communication / computer engineering.\nITIL Expert\nMBA is a plus \nExperience in Cloud provider or Cisco Partner are a plus.\nExperience in UCCX is a must.\nCCIE Collaboration - UCCX scripting - ITIL Foundational are a must \nTechnical knowledge for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution, Video Solution, Jabber IM& presence, Express Way (MRA & Jabber Guest), WebEx, Prime Management, Voice Gateways and PRIs \nTechnical knowledge for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media), Fax, Video with remote support) and quality tools (CUIC, AQM, Voice and Screen recording, WFM)\n\nExperience\n\nMinimum 9 years of experience in a similar field.\n\nConditions of Employment\nDays Off: 2 Days/Week\nPPEs / Health, Safety, and Environment requirements: No\nWorking Environment: 98% standard office work & 2% out of office.\n Working Hours : From 9:00 AM till 5 PM.","description_format":"text","description_chars":3353,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:26:23Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.785,"p_room":0.55,"age_days":30,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/efinanceinvestment-cloud-architect-section-head","json_url":"https://alion.io/job/efinanceinvestment-cloud-architect-section-head.json","meta":{"generated_at":"2026-10-21T00:02:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882569},"rest":"https://alion.io/mcp/rest/get_company?id=3882569"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fefinanceinvestment-cloud-architect-section-head"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fefinanceinvestment-cloud-architect-section-head"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fefinanceinvestment-cloud-architect-section-head"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/efinanceinvestment-cloud-architect-section-head\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fefinanceinvestment-cloud-architect-section-head"}]}