{"id":2893663,"url":"https://alion.io/job/egerie-customer-success-manager","title":"Customer Success Manager","company":{"id":53579,"name":"Egerie","domain":"egerie.com","url":"https://alion.io/company/egerie","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T08:59:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-08T11:41:40Z","board_verified":false,"closed_at":"2026-11-08T11:41:40Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Rejoins EGERIE, un acteur de référence dans l'analyse et le pilotage des risques cyber. En tant que Customer Success Manager, tu seras responsable de la réussite de nos clients sur la plateforme, de la construction d'une relation de confiance durable, de la réalisation de prestations à forte valeur ajoutée et de la représentation de la voix du client en interne. Tu auras l'opportunité de travailler aux côtés d'experts passionnés, avec un parcours d'évolution clair et un équilibre entre vie professionnelle et vie personnelle.\nMissions\nPiloter l’onboarding des clients après la signature et leur plan de déploiement, jusqu’à ce qu’ils soient pleinement opérationnels.\nSuivre un portefeuille de clients Mid et High Market, animer des comités de pilotage, meetings stratégiques et opérationnels.\nRéaliser des prestations Professional Services pour les clients de ton portefeuille : paramétrage avancé, ateliers, accompagnement méthodologique.\nProfil recherché\n* Tu es diplômé·e d’une école d’ingénieur ou d’un master (informatique, cybersécurité, management des SI…).* Tu as au moins 2 ans d’expérience en Customer Success, en conseil en cybersécurité ou GRC, ou dans le déploiement de logiciels B2B complexes. Nous ouvrons le poste à différents niveaux d’expérience : ton périmètre et ton autonomie seront adaptés à ton parcours.\n* Tu as une vraie appétence pour les sujets cyber et GRC, et l’envie d’intervenir aussi bien en conseil qu’en réalisation.\n* Tu sais comprendre rapidement les enjeux business et techniques de tes clients, et tu es à l’aise face à des interlocuteurs de haut niveau.\n* Tu es organisé·e, tu aimes piloter des projets et tu sais t’engager sur un résultat.\n* Ton relationnel, ton sens du collectif et la qualité de ta communication écrite et orale font la différence.\n* Tu es à l’aise en anglais, à l’écrit comme à l’oral.\n**Ce que tu trouveras chez EGERIE :**\n* Une carrière aux côtés d’experts passionnés.\n* Un parcours d’évolution clair, avec des paliers et des attendus définis pour chaque niveau.\n* Une entreprise qui place les individus au centre de sa vision stratégique.\n* Un management fondé sur l’autonomie et l’engagement.\n* Un vrai équilibre entre vie professionnelle et vie personnelle, avec du télétravail fréquent.\n* Des déplacements ponctuels chez nos clients pour rester au plus près du terrain.","description_format":"text","description_chars":2340,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-20T03:46:17Z"},{"event":"close","at":"2026-11-08T11:41:40Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/egerie-customer-success-manager","json_url":"https://alion.io/job/egerie-customer-success-manager.json","meta":{"generated_at":"2026-11-14T05:33:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53579},"rest":"https://alion.io/mcp/rest/get_company?id=53579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fegerie-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fegerie-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fegerie-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/egerie-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fegerie-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2893663}},{"tool":"search_jobs","arguments":{"company":"egerie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2893663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}