{"id":558941,"url":"https://alion.io/job/egis-group-technical-support-lead-qld","title":"Technical Support Lead - QLD","company":{"id":3472,"name":"Egis Group","domain":"egis-group.com","url":"https://alion.io/company/egis-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":145,"ghost_share":0,"stale_share":0.848,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T23:54:50Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-26T20:42:22Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.\nWith more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.\nAt Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.\n Egis is looking for a hands-on Technology Support Lead to run frontline IT across our four QLD offices. You'll deliver advanced Level 2 support - spanning hardware, software and meeting room/AV - while driving service improvement and acting as the trusted IT voice for our engineering and project delivery teams.\nYou'll manage one direct report, travel between sites to stay visible, and be the key link between local operations and the wider global IT organisation - keeping our people, project teams and engineering platforms running smoothly.\nYou will be responsible for\nLeading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications\nOwning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces\nManaging device lifecycle - imaging, deployment, patching, break/fix and hardware refresh - plus onboarding and offboarding for project-based and permanent staff\nActing as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation\nOwning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance\nManaging software asset and license compliance, and leading communication and training for technology changes and rollouts\nChampioning diversity, inclusion and HSE practices across the team\n Ideally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:\nA degree in Computer Science, IT or a related field (or equivalent experience)\nStrong Level 2 hardware, software, networking and cloud support experience; engineering software exposure a plus\nPractical experience supporting meeting room/AV and conferencing technology\nA solid ITIL grounding and enterprise technology management experience\nCommercial acumen across budgeting, asset lifecycle and cost control\nStrong stakeholder management and a proactive, solutions-driven mindset\nA customer service ethos; a retail or hospitality background a plus\nA self-starter approach, comfortable managing multiple priorities across sites\n We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.\nEgis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.\nApply Now!","description_format":"text","description_chars":3426,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-09T01:45:25Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.557,"p_room":0.6,"age_days":47,"expected_fill_days":49,"reasons":["conf:3","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/egis-group-technical-support-lead-qld","json_url":"https://alion.io/job/egis-group-technical-support-lead-qld.json","meta":{"generated_at":"2026-10-26T22:44:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3472},"rest":"https://alion.io/mcp/rest/get_company?id=3472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fegis-group-technical-support-lead-qld"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fegis-group-technical-support-lead-qld"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fegis-group-technical-support-lead-qld"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/egis-group-technical-support-lead-qld\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fegis-group-technical-support-lead-qld"}]}