{"id":2041273,"url":"https://alion.io/job/egnyte-customer-support-specialist","title":"Customer Support Specialist","company":{"id":58544,"name":"Egnyte","domain":"egnyte.com","url":"https://alion.io/company/egnyte","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:59:48Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T23:26:54Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nCUSTOMER SUPPORT SPECIALIST\nMOUNTAIN VIEW, CA - HYBRID 3 days per week in office\nEGNYTE YOUR CAREER. SPARK YOUR PASSION.\nEgnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:\nInvested Relationships\nFiscal Prudence\nCandid Conversations\nABOUT EGNYTE\nEgnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.\nOur Order-to-Cash team enables Egnyte's customers to access what they've purchased without delay and be billed accurately by managing the full process from signed order to collected payment.We are seeking a Customer Support Specialist to streamline the process for our customers. The successful candidate will have a record of success in time management, customer relations and thinking outside the box to find optimal and scalable solutions to issues that may arise.\nWHAT YOU’LL DO:\nAnswer internal/ external customer inquiries promptly/ efficiently and professionally through Zendesk and Salesforce\nCollaborate with internal teams (billing, collections, sales) to resolve customer concerns, via phone, email, virtual meetings\nUse critical-thinking and problem-solving skills to investigate and resolvebilling issues\nProficiency in leveraging CRM systems and customer support platforms to manage cases and track interactions\nExecute and propose processes that will help automate/ expedite process/ procedures\nOther AdHocas needed\nYOUR QUALIFICATIONS:\nHigh degree of attention to detail and ability to multitask\nExcellent verbal and written communication including understanding how to tailor messages towards different audiences and conveying the objective clearly\nStrong organizational and time management skills\nExperience with Salesforce, reviewing contracts/ orders and purchase orders\nGood understanding of payment processes, billing systems\nExperience with subscription-based or digital goods business models is strongly preferred\nCOMPENSATION:\nOur compensation reflects the cost of labor across multiple U.S. geographic locations, andpay varies based on defined markets. The standard base pay range for this positionacross the U.S. is $95k - $105k annually. Payvaries by work locationand may also be dependent on job-related skills, knowledge,and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. \nBENEFITS:\nCompetitive salaries and comprehensive benefits\n15 days of Paid Time Off (PTO) \nPaid holidays and sick time\n401(k) with company match \nHealth Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options\nUp to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family\nModern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland\nGym, cell phone, and internet reimbursement\nFree well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)\nPerks include discounted pet insurance, electronics, theme park tickets, travel, plus more\nYour own Egnyte account with lifetime access\nHealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place\nOne Medical virtual care, providing you with healthcare access across the country\nEqual Employment Opportunity\nEgnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.\nAt Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.\nAny employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of . Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact . To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.","description_format":"text","description_chars":6003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Internet reimbursement"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Loss Prevention","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-10-07T17:59:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":12,"green_card_filings_12m":0,"median_offered_wage_usd":287500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":true},"html_url":"https://alion.io/job/egnyte-customer-support-specialist","json_url":"https://alion.io/job/egnyte-customer-support-specialist.json","meta":{"generated_at":"2026-10-14T00:33:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58544},"rest":"https://alion.io/mcp/rest/get_company?id=58544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fegnyte-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fegnyte-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fegnyte-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/egnyte-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fegnyte-customer-support-specialist"}]}