{"id":1892896,"url":"https://alion.io/job/egon-zehnder-jr-it-ops-engineer-it-ops-engineer","title":"Jr. IT Ops Engineer / IT Ops Engineer","company":{"id":6699,"name":"Egon Zehnder","domain":"egonzehnder.com","url":"https://alion.io/company/egon-zehnder","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-10-05T06:15:28Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T01:49:46Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The Company\nEgon Zehnder is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 71 offices in 37 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.\nKnowledge Centre India (KCI)\nKnowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.\nWho We Are!\nWe are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 70 plus global offices. Digital IT has six key pillars - Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 200+ team members across the globe.\nRequirements\nAbout the Role\nWe are looking for a motivated and customer-focused Jr. IT Ops Engineer / IT Ops Engineer to join our Global Helpdesk team. You will provide first-line IT support to employees globally while supporting Microsoft 365, endpoint management, identity management, security, and workplace technologies.\nKey Responsibilities\nProvide first-level support for incidents, service requests, and end-user technical issues.\nSupport Microsoft 365 services including Outlook, Teams, Exchange Online, OWA, shared mailboxes, distribution lists, and calendaring services.\nManage user lifecycle activities including provisioning, modifications, deactivations, password resets, access requests, and MFA administration.\nTroubleshot Windows endpoints, laptops, mobile devices, virtual desktop environments, and Microsoft applications.\nSupport endpoint management through Intune and SCCM.\nAssist with Azure AD (Entra ID) administration and access-related requests.\nMonitor operational dashboards, alerts, and service queues while ensuring adherence to SLAs.\nCollaborate with Infrastructure, Security, and Application teams.\nMaintain knowledge articles, process documentation, and operational procedures.\nParticipating in rotational shifts, weekend support, major incident activities, and continuous improvement initiatives.\nRequired Skills & Technologies\nCore Technologies\nWindows 11, Microsoft 365, Exchange Online, Microsoft Teams, Outlook, Azure AD (Entra ID), Azure Fundamentals, Active Directory, , Windows Server Fundamentals, PowerShell Fundamentals\nEndpoint & Device Management\nMicrosoft Intune, SCCM, Endpoint Troubleshooting & Diagnostics, Laptop and Mobile Device Support, VDI/RDS\nSecurity & Operations\nITIL Foundation Preferred & Service Management, MFA, Zscaler, Knowledge of endpoint security, ServiceNow\nExperience & Competencies\nEducational Qualifications: B. Tech/MCA\n2-4 years in IT Helpdesk, IT Operations, Service Desk, or End User Support.\nExperience supporting Microsoft technologies and SLA-driven environments.\nStrong troubleshooting and analytical skills\nExcellent verbal and written communication\nCustomer-focused approach\nStakeholder management and collaboration\nOwnership and accountability\nContinuous learning mindset\nBenefits\nEZIRS Commitment to Diversity & Inclusion\nEgon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of HuBenefits\nBenefits which make us unique\nAt EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!\nBenefits Highlights:\n5 Days working in a Fast-paced work environment\nWork directly with the senior management team\nReward and Recognition\nEmployee friendly policies\nPersonal development and training\nHealth Benefits, Accident Insurance\nPotential Growth for you!\nWe will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.\nLocation\nThe position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.\nEZIRS Commitment to Diversity & Inclusion\nEgon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.\nEgon Zehnder is an Equal Opportunity Employer\nEgon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.","description_format":"text","description_chars":6700,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T06:15:28Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.52,"p_room":1,"age_days":18,"expected_fill_days":59,"reasons":["conf:3","agency","velocity","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/egon-zehnder-jr-it-ops-engineer-it-ops-engineer","json_url":"https://alion.io/job/egon-zehnder-jr-it-ops-engineer-it-ops-engineer.json","meta":{"generated_at":"2026-10-25T02:47:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4234,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6699},"rest":"https://alion.io/mcp/rest/get_company?id=6699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fegon-zehnder-jr-it-ops-engineer-it-ops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fegon-zehnder-jr-it-ops-engineer-it-ops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fegon-zehnder-jr-it-ops-engineer-it-ops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/egon-zehnder-jr-it-ops-engineer-it-ops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fegon-zehnder-jr-it-ops-engineer-it-ops-engineer"}]}