{"id":2267495,"url":"https://alion.io/job/egt-digital-technical-support-online-games-department","title":"Technical Support, Online Games Department","company":{"id":2187239,"name":"EGT Digital","domain":"egt-digital.com","url":"https://alion.io/company/egt-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T09:04:22Z","employer_posted_date":null,"last_verified_at":"2026-09-29T09:04:22Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":34},"description":"EGT Digital is a next-generation tech company that is focused on all online gaming products, and its portfolio includes Casino Games, Sportsbook, as well as the all-in-one solution – a Gambling Platform.\n\nEGT Digital is a part of Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, North, Central, and South America.\n\nBeing a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is the reason why we are expanding our Online Games Department team and now we are looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.\n\nResponsibilities\n\nMonitor numerous systems\n\nProvide basic B2B and in-house technical support via email/ticketing platform\n\nParticipate in functionality tests & new application introductions\n\nCreating reports at the request of the line manager\n\nConsult our clients about the specifications of the company’s products\n\nCollaborate with other team members to provide high-quality support\n\nAdditional information\n\n8-hour shifts – day and night, flexible working schedule\n\nInitial and regular trainings\n\nRequirements\n\nVery good command of English (B2-C1)\n\nDecent PC literacy – MS Office, a basic understanding of website components and frontend/backend structure\n\nAbility to work in an already-defined style\n\nAbility to multitask, experience with Alarm and Monitoring services is a plus\n\nWhat we offer\n\nCompetitive salary\n\nPerformance evaluation\n\n25 days paid annual leave\n\nFlexible working schedule\n\nAdditional health insurance – premium package\n\nFully paid annual transportation card\n\nFully paid Sports card\n\nFree company shuttle by the office\n\nSports Teams/Sports events\n\nProfessional development\n\nTeam building events and office parties\n\nReferral Program\n\nFree snacks, soft drinks, coffee, and fruit are always available\n\nNewborn baby bonus\n\nCorporate discounts in various shops and restaurants\n\nState-of-the-art modern office\n\nThanks for taking the time to apply! Your application will be kept fully confidential – we’ll reach out personally if you’re shortlisted for an interview.","description_format":"text","description_chars":2392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-11T06:29:33Z"},{"event":"close","at":"2026-10-27T17:17:55Z"},{"event":"reopen","at":"2026-10-29T11:16:30Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.599,"p_room":0.55,"age_days":34,"expected_fill_days":28,"reasons":["seen:34","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/egt-digital-technical-support-online-games-department","json_url":"https://alion.io/job/egt-digital-technical-support-online-games-department.json","meta":{"generated_at":"2026-11-03T08:49:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2187239},"rest":"https://alion.io/mcp/rest/get_company?id=2187239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fegt-digital-technical-support-online-games-department"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fegt-digital-technical-support-online-games-department"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fegt-digital-technical-support-online-games-department"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/egt-digital-technical-support-online-games-department\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fegt-digital-technical-support-online-games-department"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2267495}},{"tool":"search_jobs","arguments":{"company":"egt-digital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2267495},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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