{"id":2057130,"url":"https://alion.io/job/egym-wellpass-customer-support-executive-mfd","title":"Customer Support Executive (m/f/d)","company":{"id":1805884,"name":"EGYM Wellpass","domain":"egym-wellpass.com","url":"https://alion.io/company/egym-wellpass","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:04:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T14:36:23Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Join Hussle, the UK's leading fitness marketplace, as a Customer Support Executive. 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Enjoy a modern company culture, continuous development, free access to fitness venues, flexible working hours, and more.\nMissions\nMultichannel Support: Provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom.\nEffective Problem Solving: Troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction.\nCustomer Advocacy: Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.","description_format":"text","description_chars":1031,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-10-08T00:18:49Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.782,"p_room":0.9,"age_days":11,"expected_fill_days":19,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/egym-wellpass-customer-support-executive-mfd","json_url":"https://alion.io/job/egym-wellpass-customer-support-executive-mfd.json","meta":{"generated_at":"2026-10-19T17:39:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805884},"rest":"https://alion.io/mcp/rest/get_company?id=1805884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fegym-wellpass-customer-support-executive-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fegym-wellpass-customer-support-executive-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fegym-wellpass-customer-support-executive-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/egym-wellpass-customer-support-executive-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fegym-wellpass-customer-support-executive-mfd"}]}