{"id":3758782,"url":"https://alion.io/job/ehs-insight-customer-success-associate","title":"Customer Success Associate","company":{"id":2777446,"name":"EHS Insight","domain":"ehsinsight.com","url":"https://alion.io/company/ehsinsight","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Houston, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-03T14:38:15Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-07T11:17:17Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Currently hiring in the following states: AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI\nEHS Software Customer Success Associate\nJoin EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.\nAt EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package. Say goodbye to cubicles and commuting, as we provide a modern work setup that prioritizes flexibility and convenience.\nBy joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future. Apply now and help us make a difference with EHS Insight.\nJob Summary: Customer Success Associate\nCustomer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position.\nResponsibilities\nIn this role you will:\nManage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.\nRespond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.\nFollow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.\nIdentify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.\nInform customers of new software features and functionality that will benefit them.\nWork independently to learn the software, domain knowledge and understand customer problems.\nDemonstrate learning of the software and environmental, health and safety domain knowledge.\nDisplay excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.\nDemonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.\nQualifications\nBachelor’s Degree is preferred.\nProficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.\n1-3 years of experience working in Customer Success in a technology field.\nEnvironmental, Health, and Safety industry knowledge and experience a plus\nCustomer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.\nExcellent communication skills including active listening.\nStrong self-motivation and organizational skills.\nExceptional problem-solving ability.\nBenefits\nFlexible PTO\nSix weeks of paid parental leave for exempt, full-time employees\nMedical, dental and vision coverage - including an employee-only option with premiums fully paid by the company\nTeladoc virtual healthcare services\nEmployer-paid short-term and long-term disability coverage\nEmployer-paid life insurance\n401(k) with employer match\nAccess to legal services and additional voluntary benefits\nFully remote work environment\nEqual Opportunity Employer\nEHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.\nWho you will be working for\nEHS Insight helps organizations protect their people, stay compliant and run safer, more sustainable operations. More than 1 million users in manufacturing, energy, healthcare, construction and the public sector rely on its cloud-based EHS, QMS and ESG platform to improve accountability, collaboration and safety visibility. Teams use it to manage incidents, audits and inspections, training and competency, compliance obligations and environmental data in one place. Built-in AI, including an MCP Connector that links the platform to customers’ own AI tools, helps teams spot hazards earlier and close corrective actions faster. A mobile app that works offline brings the platform to the field. EHS Insight’s strengths in incident, safety, audit and training management have earned recognition in the Verdantix Green Quadrant for EHS Software. The company is headquartered in Houston, Texas. Learn more at ehsinsight.com.\nWe welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!\nAttention Search Firms / Third-Party Recruiters: EHS Insight is not seeking assistance or accepting unsolicited resumes for this role. 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