{"id":3627585,"url":"https://alion.io/job/ehubt-technical-support-software-testing-specialist","title":"Technical Support & Software Testing Specialist","company":{"id":4495531,"name":"eHubt","domain":"ehubt.io","url":"https://alion.io/company/ehubt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"QA","role_family":"QA","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zimbabwe"],"countries":["ZW"],"hiring_countries":["ZW"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Laravel","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Trello","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-02T15:56:41Z","employer_posted_date":null,"last_verified_at":"2026-11-02T15:56:41Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About the role\n About eHubt Solutions\neHubt Solutions is a UK-based technology company developing cloud-based business management software for businesses across multiple industries, including hospitality, retail, healthcare and professional services.\nOur software solutions include HR management, employee scheduling, attendance tracking, payroll, recruitment, customer management and business operations tools.\nWe are looking for a motivated and technically skilled Technical Support & Software Testing Specialist based in Zimbabwe to join our growing remote team.\nKey Responsibilities\nProvide technical support to customers using eHubt web and mobile applications.\nRespond to customer enquiries, investigate reported issues and provide clear solutions.\nHelp customers with software setup, account configuration and system functionality.\nTest web applications, mobile applications and new software features.\nIdentify bugs, technical errors, functionality issues and user experience problems.\nReview user interfaces, layouts, responsiveness and usability.\nDocument bugs with screenshots, clear explanations and steps to reproduce.\nWork closely with developers to report issues and verify fixes.\nPerform functional, regression and user acceptance testing.\nAssist with customer onboarding, demonstrations and software training.\nCreate and maintain support documentation, FAQs and user guides.\nSupport internal software administration, data entry and configuration tasks.\nUse AI tools to assist with technical troubleshooting, documentation and testing.\nProvide regular progress updates to management and development teams.\nWhat We Offer\nRemote working opportunity from Zimbabwe.\nOpportunity to work with a growing UK technology company.\nExperience working on real-world SaaS platforms and business applications.\nExposure to modern software development processes and technologies.\nCareer development and opportunities for professional growth.\nLocation: Zimbabwe (Remote)\nCompany Website: www.ehubt.io\nWe welcome applications from motivated individuals, including recent graduates, who have strong technical abilities, excellent communication skills and a willingness to learn.\n\n Requirements\n Qualifications\nBachelor's degree in Computer Science, Information Technology, Software Engineering or a related discipline preferred.\nFresh graduates with strong technical knowledge are encouraged to apply.\nPrevious experience in technical support, IT helpdesk, software testing or quality assurance is an advantage.\nTechnical Skills\nGood understanding of web applications, mobile applications and SaaS platforms.\nBasic knowledge of software testing methodologies, including functional and regression testing.\nAbility to identify, investigate and document software bugs.\nFamiliarity with web browsers, mobile operating systems and troubleshooting techniques.\nUnderstanding of UI/UX principles and responsive design.\nBasic knowledge of HTML, CSS, JavaScript or SQL is an advantage.\nFamiliarity with tools such as Jira, Trello, Postman or similar testing and task management platforms is beneficial.\nKnowledge of Flutter, Laravel or REST APIs is an advantage.\nAbility to use AI tools such as ChatGPT and Claude effectively.\nCommunication & Customer Support\nExcellent spoken and written English.\nStrong communication and customer service skills.\nAbility to explain technical information clearly to non-technical users.\nProfessional attitude when dealing with customers and colleagues.\nGood problem-solving and analytical thinking abilities.\nRemote Working Requirements\nReliable internet connection.\nAccess to a suitable computer or laptop.\nAbility to work independently and manage assigned tasks.\nStrong organisational skills and attention to detail.\nAvailability to coordinate with a UK-based team.\nWillingness to learn new software, tools and technologies.\nIdeal Candidate\nWe are looking for someone who enjoys solving technical problems, helping customers and finding ways to improve software quality.\nThe ideal candidate should be proactive, detail-oriented, dependable and comfortable working across both technical support and software testing activities.\n\nHow to applySend your application to [email protected] with the subject “Application: Technical Support & Software Testing Specialist”, before 23 Nov 2026.\n\n Apply by 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