{"id":3613325,"url":"https://alion.io/job/eichholtz-official-customer-service-representative","title":"Customer Service Representative","company":{"id":674346,"name":"Eichholtz Official","domain":"eichholtz.com","url":"https://alion.io/company/eichholtz","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["High Point, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:57:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T20:41:42Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.\nResponsibility\nThe following tasks are your main responsibilities:\nAnticipate customer needs and provide recommendations, updates, and solutions without requiring prompting\n\nIdentify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency\n\nCoordinate issue resolution with sales, management, warehouse and service teams\n\nManage customer accounts, quotes, and orders\n\nMonitor lead times and order status\n\nCoordinate issue resolution with sales, management, warehouse and service teams\n\nEstablish and support customer relationships and account growth\n\nSounds this fun to you? Apply now and join our team!\nRequirements\nOur ideal candidate:\nYou are representative, pro active and have a high level op responsibility, besides that you are/have:\nBachelor’s degree and/or 3+ years of customer service experience preferred\n\nExcellent communication, interpersonal, and organizational skills\n\nStrong computer proficiency with exceptional attention to detail\n\nProactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving\n\nProficiency in Microsoft Word and Excel preferred\n\nAbout us\nEichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.\nInterested and/or questions?\nApply today! 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