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\n2、持续培养提升员工的服务意识、风险&危机意识、跨部门协同能力、良好的沟通谈判能力、发现并解决问题的能力等; \n3、做到坚持以客户为中心，快速解决客户问题（避免风险），提升客户满意度; \n4、能发现流程及产品不足，有效解决，并做到持续改善; 探索AI工具在客服场景的应用，推动智能客服、智能质检等AI能力落地，提升团队运营效率; \n5、建立完整人才培养体系，发掘并培养团队人才，推动组长个人能力和团队能力提升; \n6、承接项目，明确目标和里程碑，保证项目有序推进和达成; \n7、不断学习和探索，学习、借鉴、并超越业内同岗位运营方式。关注AI在客户服务领域的新应用，具备将AI能力转化为业务结果的意识和能力。\n任职要求 / Requirements\n1、5年以上互联网呼叫中心工作经验，有超过100人团队管理经验; \n2、具备客服团队管理运营，风险研判经验，能够快速的适应业务变化并调整打法拿到结果，能主动依据团队现状做策略规划，有逻辑有侧重落地执行; \n3、拥有与管理团队、业务团队对话的能力，思路敏捷; \n4、适应扁平化的管理和沟通，拥抱变化; \n5、在团队精细化运营外，能聚焦业务，关注体验，持续优化; \n6、具备项目承接和推动能力，保证项目如期完成。\n7、对AI技术保持好奇心和学习热情，能快速适应AI驱动的工作模式，有推动AI落地或人机协同团队的管理经验者优先。\n岗位亮点 / Highlights\n1、发展方向多元：从消费者和商家服务体验出发，深入到业务中通过产品能力解决问题。\n2、有挑战成长快：复杂业务中学习和实践美团丰富方法论，建立自己思维框架。","description_format":"text","description_chars":748,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-03T17:19:23Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.509,"p_room":0.28,"age_days":108,"expected_fill_days":47,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/eituan-engxiantousukefujingri","json_url":"https://alion.io/job/eituan-engxiantousukefujingri.json","meta":{"generated_at":"2026-11-09T20:28:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":238},"rest":"https://alion.io/mcp/rest/get_company?id=238"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feituan-engxiantousukefujingri"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feituan-engxiantousukefujingri"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feituan-engxiantousukefujingri"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eituan-engxiantousukefujingri\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feituan-engxiantousukefujingri"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1783430}},{"tool":"search_jobs","arguments":{"company":"meituan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1783430},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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