{"id":503642,"url":"https://alion.io/job/eka-care-customer-success-manager","title":"Customer Success Manager","company":{"id":59359,"name":"Eka Care","domain":"eka.care","url":"https://alion.io/company/eka-care","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-04T07:34:09Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-11-03T08:00:19Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":91},"description":"Customer Success Manager\nWorking Days: Monday - Saturday (Saturday WFH)\nJob Type: Full-Time\nAbout Eka Care:\nEka Care is one of India's leading HealthTech startups, building at the intersection of Agentic AI and the doctor's daily workflow. Our products span ambient clinical documentation (EkaScribe), an EMR trusted by thousands of doctors across clinics and hospitals, personal health records, and developer infrastructure. Our systems are already live at scale - and we're now pushing the frontier of what AI agents can do inside real clinical environments.\nObjectives of this role:\nOwn the entire relationship with Doctors, including onboarding, implementation, training, adoption, retention, and satisfaction\nEstablish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services\nDevelop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team\nCommunicate effectively with both internal and external senior managers to better understand customer needs, maximise retention and growth, and share learnings\nMaintain existing customer-success metrics and data as directed\nResponsibilities:\nServe as day-to-day contact for assigned doctor cohorts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.\nReview the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals\nFacilitate interaction and workflow among product team members, including the Support team, to ensure timely resolution\nCollaborate, problem-solve, and/or strategise with team members on upcoming client meetings\nPrepare documentation or visuals of campaign performance for clients; analyse trends in CSAT and NPS scores to identify areas for improvement\nWork with sales and marketing teams to boost customer referrals and develop case studies.\nRequired skills and qualifications:\n1-3 years of experience in client relationship management, retention, client onboarding, or training.\n2. Excellent communication skills in English and Hindi; proficiency in additional languages will be an added advantage.\n3. Strong interpersonal skills with the ability to build trust and rapport with clients.\n4. Ability to manage multiple client accounts and prioritise tasks effectively.\n5. Solution-oriented approach with a focus on customer satisfaction.\n6. Experience in handling client/customer concerns and ensuring timely resolutions.\n7. Familiarity with CRM software is a plus.\nPreferred skills and qualifications:\nBachelor's degree or equivalent\nKnowledge of Customer Success & project management tools\nExperience in event planning\nFull-Time Employee Benefits\nMedical Insurance & Accidental Insurance\nMaternity & Paternity Benefits\nPF, Gratuity, & Leave Encashment\nSalary Advance Policy","description_format":"text","description_chars":2917,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Accidental insurance","Dental insurance","Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-09-07T10:57:27Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.771,"p_room":0.44,"age_days":90,"expected_fill_days":81,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/eka-care-customer-success-manager","json_url":"https://alion.io/job/eka-care-customer-success-manager.json","meta":{"generated_at":"2026-11-03T11:43:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59359},"rest":"https://alion.io/mcp/rest/get_company?id=59359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feka-care-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feka-care-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feka-care-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eka-care-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feka-care-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":503642}},{"tool":"search_jobs","arguments":{"company":"eka.care","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":503642},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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