{"id":168363,"url":"https://alion.io/job/eka-care-technical-program-manager-eka-agents","title":"Technical Program Manager -— Eka Agents","company":{"id":59359,"name":"Eka Care","domain":"eka.care","url":"https://alion.io/company/eka-care","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"Together AI","optional":false},{"name":"WhatsApp","optional":false},{"name":"Linear","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-07-22T11:32:15Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-16T11:08:44Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Technical Program Manager - Eka Agents\nBangalore (in-office) | 3-4 years experience\nAbout Eka Care\nEka Care is India's AI-native Health OS - a single platform bringing together AI-driven EMR for doctors, hospital management tools, ABHA/ABDM integration, and developer APIs to power the full care ecosystem. Built by Orbi Health Pvt Ltd, Eka Care today serves 33,000+ clinics and hospitals, 90,000+ doctors, has created 20Mn+ ABHA health IDs, and manages 140Mn+ health records - with 8Mn+ conversations handled by its MedAssist AI agent and 1Mn+ EkaScribe voice-to-prescription sessions completed. Institutional partners include Apollo Hospitals, Medanta, Samsung, and the National Health Authority. The platform is NHA-approved, FHIR- and ABDM-compliant, and secured on AWS and Google Cloud.\nEka's product suite spans EkaDoc EMR (the modern clinic OS), EkaScribe.AI (ambient, voice-to-prescription documentation in 15+ Indian languages), Eka PHR (a patient's health history in one place), a Clinical Decision Support System (real-time, evidence-based guidance for clinicians), and a Developer Portal for building AI-powered health apps. Eka Agents - voice and chat AI for clinical and patient-facing use cases - is part of this same stack.\nAbout Eka Agents\nEka Agents is Eka Care's conversational AI platform for healthcare. We build agents that run on WhatsApp, voice, and our own voice console - for enterprises around the world.\nThe range is genuinely wide: self-care chatbots for African public-health programs tackling HIV, TB, and maternal & child health; full-stack platforms for Indian enterprises handling appointment booking, insurance, or home care; and clinical decision support for doctors. The surface area is large and growing.\nDelivering this well isn't a coordination job. It takes someone who understands the product deeply, understands the customer deeply, and can hold both at once.\nWhat you'll own\nYou'll run all agentic programs - generally 5-6 enterprise programs in parallel - end to end. Roughly 80% post-sales delivery, 20% pre-sales (solutioning, demos, scoping, and effort estimation alongside the sales conversation).\nYou'll own delivery outcomes that drive commercial success for our clients: renewals, upsell, and margin.\nThe four things this role is actually about:\n1. Communication and stakeholder management\nYou are Eka's face to enterprises across the world. That's the job before it's anything else.\nLanguage: fluent, confident English - you'll be in rooms with customers well outside India. Hindi and other Indian languages are a plus for Indian accounts; any additional language is a real advantage.\nWriting: your written craft has to match your spoken craft - SOWs, status reports, RCAs, runbooks, release notes. Most delivery is won or lost in writing.\nReading the room: enterprise customers have internal hierarchies and politics. You'll need to work out who decides, who blocks, and who to call and when - building real relationships, not just calendar invites.\nMaking people successful: you know how to get people to back you, and how to back them so they look good internally. Your champion's success is your success.\nShielding the team: you absorb churn so engineering doesn't, without the customer ever feeling unheard.\nRange across cultures: an African public-health program, an Indian hospital chain, and a global buyer expect completely different things. You adjust register without losing substance.\nSaying no well: \"no,\" \"not yet,\" and \"here's what we can do\" - delivered so the relationship gets stronger, not weaker.\nTranslating both ways: customer intent into an engineering-ready spec, and technical constraint into something a hospital COO or program director can act on.\n2. Deep product and technical understanding\nAI is a complex domain. Without real understanding, program management becomes a tax on the tech team. This role exists to do the opposite.\nKnow the product cold - every channel, every capability, and the honest edges of each.\nBe hands-on: write and iterate prompts, build and run evals, test before you deliver, read logs, pull latency and failure signals from metrics, read API docs, and sanity-test APIs yourself.\nBe fluent with AI tooling generally - you use it in your own work, not just discuss it.\nHave judgment on claims: know what's a real capability, what's a stretch, and what's a false claim. Know when to say yes, when to hold the line, and when to be smart about sequencing. Never sell something the team can't build.\nYou don't need to write production code - you do need to be a very smart non-engineer who can operate the product properly.\n3. Defining and owning success metrics\nDefine success criteria per project at kickoff - not retrofitted after go-live.\nOwn the basics: timelines, milestones, go-live TAT, scope, burn.\nOwn the AI-specific metrics for each project, and pick the right ones for the use case.\nReport honestly, including when the number is bad.\nConnect delivery metrics to commercial outcomes.\n4. The customer feedback loop\nRun a continuous loop: capture → triage → into product and engineering → close back with the customer.\nSeparate one-off customer noise from real product signal that should shape the roadmap.\nTreat the loop as the growth engine - upsell originates here, not in a sales deck.\nHow we work\nLinear and Notion, used properly, daily. Non-negotiable.\nDisciplined daily updates - internal and customer reviews.\nIn-office, Bangalore.\nWhat we're looking for\n3-4 years in technical program management, delivery, or a closely adjacent role.\nFluent English; Hindi for Indian accounts; other languages a plus.\nDemonstrated hands-on comfort with prompts, evals, logs, and APIs.\nTrack record of running multiple enterprise accounts at once.\nHealthcare domain knowledge is a plus - we can teach it.\nWhat won't work here\nRelaying customer asks to engineering without filtering, thinking, or forming a view.\nHeavy dependence on others to think or execute.\nFull-Time Employee Benefits\nMedical Insurance & Accidental Insurance\nMaternity & Paternity Benefits\nPF, Gratuity, & Leave Encashment\nSalary Advance Policy\nLet’s build better healthcare, together.","description_format":"text","description_chars":6161,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Accidental insurance","Dental insurance","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-07-22T11:32:15Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.309,"p_room":0.28,"age_days":85,"expected_fill_days":30,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eka-care-technical-program-manager-eka-agents","json_url":"https://alion.io/job/eka-care-technical-program-manager-eka-agents.json","meta":{"generated_at":"2026-10-16T12:15:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59359},"rest":"https://alion.io/mcp/rest/get_company?id=59359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feka-care-technical-program-manager-eka-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feka-care-technical-program-manager-eka-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feka-care-technical-program-manager-eka-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eka-care-technical-program-manager-eka-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feka-care-technical-program-manager-eka-agents"}]}