{"id":2993601,"url":"https://alion.io/job/eko-maintenance-customer-service-representative","title":"Customer Service Representative","company":{"id":3877406,"name":"Eko Maintenance","domain":"ekomaintenance.com","url":"https://alion.io/company/eko-maintenance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T03:06:28Z","employer_posted_date":null,"last_verified_at":"2026-10-21T03:06:28Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in the maintenance of high-rise building facilities with an office located in Victoria Island, Lagos.\n\nWe are recruiting to fill the position below:\n\nJob Title: Customer Service Representative\n\nLocation: Nigeria\n\nEmployment Type: Full-time\n\nJob Summary\n\nAble to communicate effectively, multitask, and work in a fast-paced environment while ensuring excellent service delivery.\nSkilled in handling customer inquiries, resolving issues efficiently, maintaining customer satisfaction, and building strong relationships with customers.\nAn experienced Customer Service Representative with 3 years of experience in customer relations, complaint resolution, and service delivery.\n\nKey Responsibilities\n\nHandle customer inquiries and complaints through phone calls, emails, live chat, and other communication channels.\nIdentify recurring customer concerns and recommend improvements to service delivery.\nMeet established customer service targets and performance standards.\nFollow up on customer complaints and requests to ensure timely resolution.\nMaintain professionalism, patience, and empathy when dealing with difficult customers.\nMaintain accurate records of customer interactions, feedback, and transactions.\nProvide accurate information about the company's products, services, policies, and procedures.\nBuild and maintain positive relationships with existing and prospective customers.\nProcess customer orders, service requests, and other inquiries where applicable.\nEscalate complex customer issues to the appropriate department when necessary.\nCollaborate with other departments to ensure smooth operations and effective customer support.\nResolve customer issues promptly and professionally to ensure customer satisfaction.\n\nKey Performance Indicators (KPIs)\n\nCustomer retention and feedback\nCustomer complaint resolution rate\nAchievement of customer service targets\nCustomer satisfaction ratings\nAverage response and resolution time\nFirst-contact resolution rate\n\nQualifications and Requirements\n\nGood knowledge of customer relationship management (CRM) systems is an advantage.\nProficiency in Microsoft Office and basic computer applications.\nAbility to manage multiple tasks and prioritise workload effectively.\nHND, or Bachelor's Degree in a relevant field is an advantage.\nStrong organisational skills and attention to detail.\nExcellent verbal and written communication skills.\nMinimum of 3 years of relevant customer service experience.\nStrong interpersonal and problem-solving abilities.\nAbility to work independently and collaboratively within a team.\n\nCore Competencies:\n\nCustomer relationship management.\nTime management and multitasking.\nTeamwork and collaboration.\nEffective communication and active listening.\nAttention to detail.\nCustomer retention and satisfaction.\nProblem-solving and decision-making.\nComplaint handling and conflict resolution.\n\nExpected Outcome:\n\nTo deliver excellent customer service, resolve customer concerns efficiently, strengthen customer relationships, and contribute to improved customer satisfaction and overall business performance.\n\nHow to Apply\n\nInterested and qualified candidates should send their CV to:  using the Job Title as the subject of the 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