{"id":2520662,"url":"https://alion.io/job/el-amel-microfinance-chargee-de-recouvrement-terrain","title":"Chargé(e) de recouvrement terrain","company":{"id":3897357,"name":"El Amel 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Chargé(e) de Recouvrement est responsable du suivi et de la régularisation des dossiers en impayés afin de de préserver la qualité du portefeuille de crédits. \nIl/elle intervient en priorité à l’amiable et contribue, en cas de besoin, au déclenchement des procédures contentieuses.\nResponsabilités:\nAssurer le recouvrement amiable des créances par Les négociations directes sur le terrain.\nNégocier et mettre en place des plans d’apurement adaptés, tout en veillant au respect des engagements pris par les clients.\nAtteindre les objectifs mensuels de recouvrement définis par la direction.\nGérer le suivi administratif complet des dossiers de recouvrement (relances, mises en demeure, accords de paiement, mainlevées).\nPréparer, collecter et transmettre les documents nécessaires aux procédures contentieuses, en coordination avec l’huissier et le service juridique.\nAssurer un reporting régulier sur l’avancement des dossiers et contribuer à l’amélioration continue des procédures de recouvrement.\nProfil recherché:\nForte motivation pour le travail de terrain et capacité à dialoguer avec des profils variés.\nSens de la négociation, fermeté alliée à la diplomatie.\nIntégrité, rigueur et persévérance, avec une bonne résistance au stress.\nAisance relationnelle et capacité à maintenir une relation respectueuse avec les clients débiteurs.\nMaîtrise des outils bureautiques (Word, Excel) et idéalement des logiciels de gestion/CRM.\nLa connaissance du secteur de la microfinance ou bancaire est un réel atout.\nFormation et expérience:\nDiplôme Bac+3 ou plus en Droit, Finance, Gestion, Comptabilité ou Assurance.\nExpérience réussie de 2 ans minimum en recouvrement, contentieux ou dans un environnement juridique/financier (cabinet juridique, institution bancaire, société de microfinance ou 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