{"id":113710,"url":"https://alion.io/job/elanco-executive-it-support-partner","title":"Executive IT Support Partner","company":{"id":3583,"name":"Elanco","domain":"elanco.com","url":"https://alion.io/company/elanco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":59,"ghost_share":0,"stale_share":0.678,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T00:08:42Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":95},"description":"At Elanco (NYSE: ELAN) - it all starts with animals!\nAs a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.\nAt Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.\nMaking animals’ lives better makes life better - join our team today!\nYour Role: Executive IT Support Partner\nElanco is seeking a customer-obsessed and highly experienced IT professional to serve as a trusted technology partner to our executive leadership team at our Global Headquarters. This is a highly visible role responsible for delivering a world-class, white-glove technology experience for our CEO, his direct reports, the Board of Directors, and their assistants, while also serving as the IT Site Owner for our Indianapolis headquarters. You will proactively anticipate needs, remove technology barriers, and ensure our leaders can focus on running the business, not troubleshooting IT. This role is critical in maintaining operational excellence and requires a unique blend of technical mastery, impeccable communication, and strategic problem-solving.\nYour Responsibilities\nDeliver premium 'white-glove' IT support for the CEO, Executive Committee, their Executive Assistants, and other senior stakeholders.\n\nProvide dedicated, end-to-end technology planning and support for quarterly Board of Directors meetings. This includes traveling to offsite locations 3-4 times per year, preparing and transporting all necessary backup equipment, and ensuring a flawless technical experience for all board members.\n\nOrchestrate and deliver flawless IT execution for high-profile events, including Executive Leadership Meetings, Global Town Halls, and investor meetings, managing everything from video setup to live streaming support.\n\nProvide rapid, proactive, and highly personalized support for executive laptops, mobile devices, collaboration technologies, conferencing systems, and peripherals.\n\nBuild trusted relationships with executives and executive assistants by understanding individual technology preferences and business needs.\n\nServe as the IT Site owner for Elanco Global Headquarters.\n\nEnsure conference rooms, executive meeting spaces, collaboration areas, and training facilities remain fully operational and production-ready.\n\nProvide basic technical support for social media initiatives, including assistance with video content and other digital media as needed.\n\nPartner closely with Global IT teams to align local technology services with enterprise standards.\n\nManage third-party vendors and ensure contracted service levels are consistently achieved.\n\nOversee local IT procurement and manage selective internal processes.\n\nDevelop and monitor KPIs for service delivery, customer satisfaction, response times, and operational excellence.\n\nMinimum Qualifications\nBachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.\n\n7+ years of enterprise IT support experience in a mid-to-large corporate environment.\n\nA minimum of 5 years of dedicated experience providing 'white-glove' IT support directly to C-level executives, their direct reports, and executive assistants.\n\nDemonstrated experience providing technical leadership for high-stakes corporate events, including offsite Board of Directors meetings, shareholder meetings, and all-hands town halls.\n\nStrong experience supporting: Windows 10/11, Microsoft 365, Microsoft Teams & Teams Rooms hardware, Lenovo laptops, Apple macOS, iPhone/iPad, Enterprise printing, and basic networking/AV technologies.\n\nExperience using ServiceNow or similar IT Service Management platforms.\n\nExperience managing IT vendors and procurement activities.\n\nOutstanding troubleshooting and analytical problem-solving abilities.\n\nExceptional verbal and written communication skills, with the ability to confidently interact with executive leadership.\n\nWillingness to provide frequent after-hours and on-call support as dictated by executive and business needs.\n\nPreferred Qualifications (Competitive Edge)\nCandidates with one or more of the following qualifications will be highly regarded:\nITIL Foundation Certification.\n\nCompTIA A+, Network+, Security+, or equivalent certifications.\n\nBusiness Relationship Management (BRM) experience.\n\nCustomer Success or Executive Technology Support experience.\n\nAdditional Information\nLocation: Elanco Global Headquarters, Indianapolis, Indiana\n\nTravel: Up to 15%, primarily for quarterly Board of Directors meetings.\n\nWork Arrangement: Primarily on-site to provide immediate executive support and ensure operational excellence at Headquarters.\n\nWork Authorization: Qualified candidates must be legally authorized to work in the United States. Elanco does not anticipate providing visa sponsorship (e.g., H-1B or TN) for this position.\n\nDon't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!\nElanco Benefits and Perks: \nWe offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:\nMultiple relocation packages\n\nTwo weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)\n\n8-week parental leave\n\n9 Employee Resource Groups\n\nAnnual bonus offering\n\nFlexible work arrangements\n\nUp to 6% 401K matching\n\n#LI-JC1#LI-Hybrid\nElanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status\nElanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. 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