{"id":3408688,"url":"https://alion.io/job/elanco-regional-it-tech-support-lead","title":"Regional IT Tech Support Lead","company":{"id":3583,"name":"Elanco","domain":"elanco.com","url":"https://alion.io/company/elanco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":54,"ghost_share":0,"stale_share":0.63,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-28T17:00:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T16:54:56Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Elanco (NYSE: ELAN) - it all starts with animals!\nAs a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.\nAt Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.\nMaking animals’ lives better makes life better - join our team today!\nYour Role: Regional IT Tech Support Lead - North America\nAs the Regional IT Tech Support Lead - North America, you will be part of the TechOps team dedicated to enabling seamless operations across Elanco Headquarters, Research & Development (R&D), and Manufacturing sites. Based on-site at Elanco Global Headquarters in Indianapolis, IN, you will deliver hands-on technical support across end-user technologies, IT infrastructure, and local IT services, while coordinating Tech Support activities across North America. In this role, you will promote consistent operational standards, effective collaboration, and continuous service improvement, bridging site-based technical teams, business stakeholders, and Global IT TechOps to advance innovative and dependable IT solutions.\nYour Responsibilities:\n Regional Standards & Processes: Coordinate the standardization and adoption of Tech Support operating procedures, Knowledge Articles, end-user support practices, End User Computing (EUC) management, IT Asset Management, Incident Management, operational KPIs, and training practices across North America.\nService Quality & Continuous Improvement: Monitor regional IT service performance, operational KPIs, service-level dashboards, and end-user satisfaction. Coordinate improvement activities with site-based Tech Support teams to promote consistent, reliable, and high-quality IT services across the region.\nRegional Tech Support Coordination: Lead Tech Support personnel and facilitate day-to-day cooperation and communication among Tech Support personnel across North American sites, ensuring effective information flow, knowledge and experience sharing, alignment of support practices, and coordination of technical and customer-service skills development.\nGlobal & Regional IT Coordination: Serve as a primary regional point of contact for Tech Support-related requests, changes, operational communications, and coordinated activities involving Global IT TechOps, regional sites, and business stakeholders.\n IT Infrastructure & EUC Lifecycle Management: Support global, regional, and local IT infrastructure and EUC projects, technology deployments, lifecycle management (LCM), and equipment procurement. Coordinate regional execution in alignment with Global TechOps standards, while maintaining accurate technical documentation and Standard Operating Procedures (SOPs).\n Hands-On IT Technical Support: Provide deskside and end-user technical support for Indianapolis HQ and R&D, including troubleshooting, break/fix, and Install, Move, Add, and Change (IMAC) services for PCs, laptops, printers, mobile devices (including iDevices), Windows 11, Microsoft Office, Microsoft 365 (O365), Microsoft Teams, video conferencing, telephony, and audiovisual (AV) services. Support local networking, wireless connectivity, endpoint security, and infrastructure-related incidents in collaboration with specialized IT teams.\n IT Asset Management: Coordinate consistent and reliable IT Asset Management practices across North America, ensuring accurate asset inventories, equipment tracking, lifecycle records, and adherence to established global asset management procedures.\nWhat You Need to Succeed (minimum qualifications):\nEducation: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent level of experience / practical certifications.\nRequired Experience: Minimum of 7 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users, with at least 3 years of experience in technical team coordination, regional IT support operations, or cross-functional IT project execution.\nTechnical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow.\n Core Competencies: Strong troubleshooting and problem-solving skills, with the ability to work independently, alongside proven ability to collaborate effectively with business partners, IT teams, and vendors.\nWhat will give you a competitive edge (preferred qualifications):\nExperience working within the ITIL framework and IT service management practices.\nPrior collaboration with Operational Technology teams and business stakeholders in R&D/laboratory and manufacturing environments.\nKnowledge of regulated manufacturing and laboratory processes and IT-supported systems.\nAdditional Information:\n Travel: Minimal travel required ( Location: Global Elanco Headquarters - Indianapolis, IN - On-Site Work Environment (primary on-site location; 80/82 sites as secondary, ad hoc locations)\nWork Schedule: Standard 8-hour day shift, Monday through Friday; some on-call or on-site support may be required to support 24/7 R&D and HQ operations.\nDon’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!\nElanco Benefits and Perks:\nWe offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:\nMultiple relocation packages\nTwo weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)\n8-week parental leave\n9 Employee Resource Groups\nAnnual bonus offering\nFlexible work arrangements\nUp to 6% 401K matching\nElanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status\nElanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.","description_format":"text","description_chars":7250,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Animal Nutrition","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-28T17:00:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 47 · green card filings: 1","filings_12m":47,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":102188,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.627,"p_room":1,"age_days":7,"expected_fill_days":43,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/elanco-regional-it-tech-support-lead","json_url":"https://alion.io/job/elanco-regional-it-tech-support-lead.json","meta":{"generated_at":"2026-11-05T21:36:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3583},"rest":"https://alion.io/mcp/rest/get_company?id=3583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felanco-regional-it-tech-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felanco-regional-it-tech-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felanco-regional-it-tech-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elanco-regional-it-tech-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felanco-regional-it-tech-support-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3408688}},{"tool":"search_jobs","arguments":{"company":"elanco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3408688},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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