{"id":4274876,"url":"https://alion.io/job/elanco-team-lead-learning-services","title":"Team Lead – Learning Services","company":{"id":3583,"name":"Elanco","domain":"elanco.com","url":"https://alion.io/company/elanco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":57,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:41:13Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T14:49:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Elanco (NYSE: ELAN) - it all starts with animals!\nAs a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.\nAt Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.\nMaking animals’ lives better makes life better - join our team today!\nYour Role:\nThe Learning Services Team Lead is responsible for leading the Learning Shared Services Processor team, including the direct management of Level 1 Processors. The role oversees daily operations, employee training, workload allocation and project delivery, while acting as a Subject Matter Expert (SME) for Learning Services processes. The position also provides operational support to the Manager - Learning Services EBS and serves as their backup when required.\nYour Responsibilities:\nPrioritize and assign incoming tickets to EBS Learning Services Processors, ensuring an appropriate workload distribution.\nReview, plan and allocate project requests to EBS Learning Services Processors.\nLead groups of Learning Services Processors in the delivery of projects based on incoming business requests.\nManage the performance and development of direct reports.\nOversee the accuracy and quality of resolved tickets, monitoring error rates and identifying areas for improvement.\nAct as the first point of contact for Tier 2 management matters, where applicable.\nLead and participate in meetings with stakeholders and other operational teams.\nProvide input and support for Global Learning Services projects and process improvement initiatives.\nMaintain weekly ticket updates through the Learning Admin Teams page.\nCoordinate and deliver training for new ESC employees.\nMaintain and regularly update FAQs and process documentation.\nAct as Document Controller for ESC-specific documents, ensuring they are kept up to date.\nProvide backup support to the Manager - Learning Services ESC.\nPerform the role of Learning Administrator for ESC Poland.\nWhat You Need to Succeed (minimum qualifications):\nProject management experience.\nMinimum of 2 years of experience managing an enterprise Learning Management System (LMS).\nDemonstrated ability to lead and collaborate with teams across different geographies.\nHands-on experience with SAP SuccessFactors Learning Management System.\nExperience working with ticketing systems.\nExcellent organizational skills.\nAbility to work under time pressure and consistently meet deadlines.\nStrong time and workload management skills.\nGood problem-solving skills.\nAbove-average proficiency in Microsoft Excel.\nWhat will give you a competitive edge (preferred qualifications):\nExperience in a Shared Services or international business environment.\nPrevious experience leading or coordinating Learning Services teams.\nExperience in performance management and employee development.\nExperience in process improvement and stakeholder management.\nAdditional Information:\nTravel: 0-10%\nLocation: Elanco Solution Center Sp. z o.o., Rondo Ignacego Daszyńskiego 2B, Warsaw, Poland - Hybrid Work Environment.\nDon’t meet every single requirement?\nStudies have shown that underrecognized groups are less likely to apply for jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for this role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!\nElanco Benefits and Perks:\nWe offer a comprehensive benefits package focusing on financial, physical and mental well-being while encouraging our employees to pursue our purpose.\nCareer at one of the leading global animal healthcare companies.\nOffice located in the center of Warsaw (Rondo Daszyńskiego).\nExtra days off.\nFlexible working hours.\nSports cards (Multisport), private medical care and life insurance.\nEmployee Referral Program.\nAnimal-friendly office.\nTheatre ticket discounts.\nLanguage learning platform.\nElanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status\nElanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.","description_format":"text","description_chars":5202,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Animal Nutrition","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-13T18:41:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/elanco-team-lead-learning-services","json_url":"https://alion.io/job/elanco-team-lead-learning-services.json","meta":{"generated_at":"2026-11-14T22:31:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3583},"rest":"https://alion.io/mcp/rest/get_company?id=3583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felanco-team-lead-learning-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felanco-team-lead-learning-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felanco-team-lead-learning-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elanco-team-lead-learning-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felanco-team-lead-learning-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4274876}},{"tool":"search_jobs","arguments":{"company":"elanco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4274876},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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