Accounts Receivable Analyst

Elation Health is a leading cloud based electronic health records platform for independent primary care physicians and healthcare innovators looking to transition primary care from a fee based to a value based model. We are building a primary care operating system that puts physicians first and in the driver's seat to have a trusted relationship with their patients.

The Accounts Receivable ("AR") team at Elation supports the critical function to ensure that our customers are billed accurately and on time, and that cash is collected when due.

Elation is looking for an AR Analyst to join our Finance team. We are seeking a detail-oriented, technology-driven Accounts Receivable (AR) Analyst to own the day-to-day AR and Salesforce data entry processes. This role is heavily focused on managing collections end-to-end - from aging analysis through customer outreach to resolution - while also supporting Salesforce data validation, manual invoicing, and contract processing.

Key Responsibilities:

Collections Management

• Manage multiple case queues from both internal and external support tickets housed in Salesforce simultaneously, ensuring all new cases cleared within one business day.
• Pull and merge weekly and monthly aging reports to identify past-due accounts and prioritize collections activity.
• Conduct proactive customer outreach calls and emails to resolve past-due balances, negotiate payment plans, and clear escalated cases.
• Track and report on collections analytics - aging trends and case resolution timelines - to identify risk and improve recovery performance.
• Maintain detailed, accurate case notes and follow-up cadences across all open collections queues in various reporting warehouses (Slack / Salesforce / Notion / Google Sheets / etc.).
• Triage and respond to internal and external billing and collections inquiries promptly and accurately.

Billing, Invoicing, and Contracts

• Prepare and process manual invoices using related billing reports for accounts outside of standard automated billing flows.
• Process and audit customer account billing changes.
• Read and interpret contracts manually to identify all terms and conditions impacting billing and payment terms; manually apply contract terms to invoicing and billing setup.
• Maintain accurate and up-to-date Enterprise contract information for invoicing.
• Assist with contract accuracy, upkeep, and manual data entry into billing systems.

Cross-Functional & Close Support

• Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation.
• Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests.
• Assist in month-end close processes and reconciliation activities.

What we look for:

Experience: 1-3 years in AR/collections, with at least 1+ years in a high volume, VC-backed SaaS environment. Hands-on collections experience - familiarity with a range of technology tools, customer outreach calls, and case/queue management - is required. Experience with Salesforce in a recurring subscription and usage-based software billing instance is a must.

Technology-Focused: Comfortable owning a high volume of collections cases across multiple queues at once; skilled at managing tasks through a range of various reports and tool sources (Slack / Salesforce / Google Sheets / Notion / etc.).

Process Oriented: Strong process and detail orientation; strong analytical and quantitative skills, particularly around collections analytics and aging trends. Proven ability to adjust to fluctuating processes and leverage technology. Strong documentation skills.

Technical: Working knowledge of subscription billing software (e.g. Recurly), Salesforce CPQ,  advanced Excel and Google Sheets skills. Comfort with manual invoicing and manual contract review processes. Working knowledge of AI tools to assist with simple, defined day-to-day responsibilities is a plus.

Strategic: Ability to interpret contract language manually and translate it into accurate billing execution.

Comfortable with Change: Self-starter with the ability to work autonomously in a fast-paced, fluid, and lean environment while managing a high caseload.

Soft skills: High-touch communication - the ability to be firm and persistent on collections calls while maintaining a positive Customer Success mindset.

Salary range: $60,000-80,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.