{"id":2600817,"url":"https://alion.io/job/elders-referral-coordinator-i","title":"Referral Coordinator I","company":{"id":4416177,"name":"Elders","domain":"elders.org","url":"https://alion.io/company/elders-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T08:00:37Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T00:28:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nReferral Coordinator I\nThe Center for Elders’ Independenceis a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.\nPOSITION:Under the supervision of the Health Information and Referrals Manager (HIRM), the ReferralCoordinatorIprovidesa single point of contact supporting providers in all clinics with scheduling of outside specialist referrals. The role requires detailed and accurate data entry into various electronic systems accompanied by all necessary internal and external communication such as coordinating with external specialists/vendors offices, other CEI departments and facilitating transportation to assure an efficient, appropriate and timely external specialist visit.\nThe hourly pay range for the Referral Coordinator I position at Center for Elders’ Independence is $25.75 to $37.75. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.\nDuties and Responsibilities:\nReceives and processes referrals, ensuring timely coordination with participants, their caregivers and the interdisciplinary team.\nCollaborates with external specialist/vendor offices to secure appropriate appointment dates/times and facilitates the transmission of necessary information.\nMaintains awareness of CEI contracted provider networks in collaboration with the Contracts department.\nDocuments and maintains accurate records of appointment dates/times and referral tracking in the electronic health record and related systems.\nUtilizes finance system to obtain referral authorization numbers, enters them into referral and alerts vendor for claims processing.\nCollaborates with Health Information Coordinator (HIC) to assure clinical information is available and delivered to external specialists as required.\nConfirms appointments by ensuring all necessary arrangements (transportation, escort, interpreter, etc.) are in place to facilitate successful appointment completion.\nDemonstrates effective communication when addressing teammemberand participant concerns by demonstrating effective problem-solving skills and escalating complex issues to HIRM when necessary.\nParticipatesin department meetings and contributes to discussions aimed at improving referral processes and service delivery.\nAttendsclinic meetings to review participant appointment needs and prioritize urgent appointments.\nDemonstrates dependability by arriving consistently and on time to scheduled workhours, andsubmittimely and accurate timesheets.\nDisplay a willingness and ability to be responsive to all customer groups, including team members, participants and their families.\nFollows all agency policies and procedures and training requirements.\nParticipates in Quality Improvement program as required.\nMaintain the confidentiality of all participant information according to HIPAA requirements\nPerforms other duties as assigned in a positive and helpful manner.\nQualifications:\nAssociate degree or equivalent work experience\nMinimum one year’s experience authorizing and scheduling medical appointments, required.\nKnowledge of medical terminology, completion of medical terminology course preferred.\nExperience with electronic health record required.\nBasic proficiency in MS Office systems preferred.\nProficient with oral and written English is required.\nCustomer service oriented with friendly, courteous communication style in person, on the phone and in writing.\nDetail oriented, high degree of work accuracy.\nAbility to prioritize work according to productivity standards and within deadlines.\nAbility to work independently with minimal supervision and as part of a multidisciplinary team is required.\nThe above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, location assignments, andorwork hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.\nCenter for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a \"fee-for-service\" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.","description_format":"text","description_chars":5328,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living"],"lifecycle":[{"event":"open","at":"2026-10-15T08:00:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/elders-referral-coordinator-i","json_url":"https://alion.io/job/elders-referral-coordinator-i.json","meta":{"generated_at":"2026-10-18T02:10:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416177},"rest":"https://alion.io/mcp/rest/get_company?id=4416177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felders-referral-coordinator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felders-referral-coordinator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felders-referral-coordinator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elders-referral-coordinator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felders-referral-coordinator-i"}]}