{"id":2527073,"url":"https://alion.io/job/eldorado-customer-support-specialist-trust-resolution","title":"Customer Support Specialist (Trust & Resolution)","company":{"id":1849646,"name":"Eldorado","domain":"eldorado.gg","url":"https://alion.io/company/eldorado-gg","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":["LT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-09-08T11:54:40Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-06T11:38:44Z","board_verified":false,"closed_at":"2026-11-06T11:38:44Z","days_open":58,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":58},"description":"Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. Built by a team of 200+ professionals who care about speed, security and user experience. We support 400+ games such as Roblox, League of Legends and Fortnite, attracting more than 12+ million monthly visits and reaching a global audience every day. We value bold ideas, move fast and continuously push the boundaries of digital trading. Join us and be part of a team where your work makes a real impact!\nWe’re growing and looking for a Customer Support Specialist to join our Customer Experience, Trust & Resolution team. You’ll play a key role in delivering high-quality support, creating seamless customer experiences, and resolving user inquiries in a fast-paced, dynamic environment. Sounds like you? Apply now - we’d love to meet you.\nPOSITION BREAKDOWN\nResolving issues raised by buyers and sellers, ensuring fair and efficient outcomes;\n\nReviewing user reports related to potential fraud, order issues, and disputes;\n\nAssisting customers with post-purchase issues via live chat and email;\n\nManaging warranty requests and resolving issues that arise after a purchase;\n\nCollaborating with colleagues across departments to resolve disputes and other order-related matters efficiently.\n\nWHAT MAKES YOU A GREAT FIT\nStrong written and verbal communication skills in Lithuanian and English;\n\nFlexibility to work both day and night shifts across weekdays and weekends;\n\nHigh attention to detail and the ability to perform well under pressure;\n\nAbility to handle sensitive and confidential information with discretion;\n\nA genuine passion for delivering outstanding customer experiences;\n\nA collaborative team player who thrives in a dynamic environment;\n\nProactive mindset with a willingness to improve processes and contribute ideas;\n\nPrevious experience in customer support or a similar role is an advantage;\n\nAn interest in or previous experience with the gaming industry is a strong advantage.\n\nPERKS & BENEFITS\nGrowth opportunities: Access to an internal library, latest tools and technologies, professional conferences, and mentorship to level up your skills, opportunities for internal career growth;\n\nHealth & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi Arena with colleagues;\n\nOffice perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events;\n\nAdditional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days;\n\nEquity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program;\n\nExtra perks: Monthly top-ups for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses;\n\nRemote work model: Fully remote, with the option to work from our office at SimbioCity (Vilnius) if preferred.\n\nGROSS SALARY\nCompensation for this position is €8.30/hour (gross) during daytime hours and €12.45/hour (gross) for night shifts.\nWHAT TO EXPECT NEXT\nShortlisted candidates will be contacted by our Talent Acquisition team and invited to complete the following stages: HR interview, test task, and hiring manager interview.","description_format":"text","description_chars":3462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Lithuanian","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities","Health insurance","Stock options"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:03Z"},{"event":"close","at":"2026-11-06T11:38:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/eldorado-customer-support-specialist-trust-resolution","json_url":"https://alion.io/job/eldorado-customer-support-specialist-trust-resolution.json","meta":{"generated_at":"2026-11-13T09:50:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1849646},"rest":"https://alion.io/mcp/rest/get_company?id=1849646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feldorado-customer-support-specialist-trust-resolution"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feldorado-customer-support-specialist-trust-resolution"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feldorado-customer-support-specialist-trust-resolution"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eldorado-customer-support-specialist-trust-resolution\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feldorado-customer-support-specialist-trust-resolution"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2527073}},{"tool":"search_jobs","arguments":{"company":"eldorado.gg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2527073},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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