{"id":2526978,"url":"https://alion.io/job/eldorado-kyc-specialist","title":"KYC Specialist","company":{"id":1849646,"name":"Eldorado","domain":"eldorado.gg","url":"https://alion.io/company/eldorado-gg","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":["LT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":50000,"period":"year","method":"role_seniority_country_cell","sample_n":26},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-12T13:18:32Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T01:21:30Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. Built by a team of 200+ professionals who care about speed, security and user experience. We support 400+ games such as Roblox, League of Legends and Fortnite, attracting more than 10 million monthly visits and reaching a global audience every day. We value bold ideas, move fast and continuously push the boundaries of digital trading. Join us and be part of a team where your work makes a real impact!\nAs we continue to grow, we’re looking for a KYC Specialist to join our Risk & Fraud team! In this role, you’ll help ensure a safe and secure customer experience by supporting customer onboarding, reviewing account activity, and assisting with KYC/AML processes. If you have strong attention to detail, enjoy problem-solving, and are passionate about compliance and customer experience, we’d love to hear from you - apply now!\nPOSITION BREAKDOWN\nPerform new user onboarding by verifying submitted information, documentation, and conducting ID reviews;\n\nReview existing user accounts, payment activity, and payment card usage while identifying suspicious or potentially fraudulent behavior;\n\nHandle customer inquiries via email and live chat related to AML/KYC matters;\n\nCommunicate with customers regarding additional required documents or information;\n\nCollaborate with internal teams and provide support on AML, KYC, and related compliance matters;\n\nContribute to improving internal processes and ensuring a smooth customer experience.\n\nWHAT MAKES YOU A GREAT FIT\nAt least 1 year of experience in KYC/AML;\n\nStrong attention to detail and ability to identify suspicious or potentially fraudulent activity;\n\nAbility to handle sensitive and confidential information with professionalism and discretion;\n\nExcellent written and verbal communication skills in Lithuanian and English;\n\nAbility to perform well under pressure in a fast-paced environment;\n\nPassion for delivering outstanding customer experience;\n\nTeam-oriented mindset and ability to collaborate effectively with colleagues;\n\nProactive approach with interest in improving processes and contributing to team development;\n\nExperience in Compliance or Customer Support is considered an advantage;\n\nAvailability to work mixed shifts on weekdays and weekends;\n\nA genuine interest in gaming culture would be a big plus.\n\nPERKS & BENEFITS\nGrowth opportunities: Access to an internal library, latest tools and technologies, professional conferences, and mentorship to level up your skills, opportunities for internal career growth;\n\nHealth & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi Arena with colleagues;\n\nOffice perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events;\n\nAdditional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days;\n\nEquity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program;\n\nExtra perks: Monthly top-ups for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses;\n\nRemote work model: Fully remote, with the option to work from our office at SimbioCity (Vilnius) if preferred.\n\nGROSS SALARY\nThe salary range for this position is €8.30-€10.00/hour gross for daytime hours, depending on experience, and €12.45/hour gross for night shifts.\nWHAT TO EXPECT NEXT\nShortlisted candidates will be contacted by our Talent Acquisition team and invited to complete the following stages: HR interview, test task, and hiring manager interview.","description_format":"text","description_chars":3872,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Lithuanian","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities","Health insurance","Stock options"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:03Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":11,"expected_fill_days":32,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/eldorado-kyc-specialist","json_url":"https://alion.io/job/eldorado-kyc-specialist.json","meta":{"generated_at":"2026-10-25T01:43:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1849646},"rest":"https://alion.io/mcp/rest/get_company?id=1849646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feldorado-kyc-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feldorado-kyc-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feldorado-kyc-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eldorado-kyc-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feldorado-kyc-specialist"}]}