{"id":3388549,"url":"https://alion.io/job/electrolux-group-area-service-manager-3","title":"Area Service Manager","company":{"id":1775253,"name":"Electrolux Group","domain":"electroluxgroup.com","url":"https://alion.io/company/electroluxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0,"stale_share":0.762,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":9000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-28T08:59:28Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T15:48:38Z","board_verified":false,"closed_at":"2026-10-30T15:48:38Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nElectrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com.\nYour Role\nDrive Ownership Solutions Operation in Territory. Deliver simply outstanding consumer experience and deliver the ambitious targets on aftersales business development.\n\nWhat you'll do :-\nResponsible for building Service Authorised Service Centre (ASC) network and Trade Management\n\nLead Field Services, from ASC Management aftermarket business development\n\nResponsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.\n\nDeliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.\n\nImplement/review/enhance field service Operations\n\nDrive and deliver operational KPIs (Service and Revenue)\n\nManage field Service team to provide optimum customer services\n\nProvide support and guidance to ASC Service staff to ensure timely and quality Customer services\n\nAddress Customer and Trade queries, resolved issues and obtain feedbacks\n\nDemonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.\n\nProvide inputs to Business, ASC field Service operations, training and quality team as applicable.\n\nAssist in goal setting, skill enhancement and performance review activities for field team.\n\nMarket visit meeting ASC and Trade partners\n\nASC Audit and controls\n\nIn this role, you will be dealing with Electrolux’s Internal & Externalcustomers. You should be confident in dealing with leaders both from a country level and region level perspective.\nIn Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in New Taipei, Taiwan on regular working hours and may be required to travel both domestic and international.\nWho You Are :-\nFor you to succeed in this role, you should demonstrate the following competencies:\nExpertise & Results Orientation\nStrong knowledge and passion for your area of expertise, with a proven commitment to achieving results.\n\nDemonstrates enthusiasm and the ability to inspire and engage colleagues and collaborators to deliver results, take accountability, and own their work.\n\nAble to balance short-term business priorities with long-term objectives.\n\nTeam Player & Collaboration\nComfortable working with people from diverse backgrounds, functions, and levels of responsibility.\n\nAble to adapt to changing business needs and demonstrate creative thinking to achieve goals.\n\nStrong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.\n\nTechnical & Business Competencies\nUnderstanding of field operations and franchisee management.\n\nKnowledge of the appliance industry, particularly home appliances and built-in appliances, would be an advantage.\n\nStrong problem-solving and analytical skills.\n\nAbility to manage multiple priorities and work independently in a fast-paced environment.\n\nYou are also expected to participate in special projects as requested by Electrolux management, either based on business requirements and/or as part of your career development plan.\nEducation\nBachelor’s degree in Engineering or a related field.\n\nFluent in English, both written and spoken.\n\nKnowledge of home appliances and built-in appliances is preferred.\n\nExperience in franchisee management is preferred.\n\nExperience\nMinimum 2 years of experience in field operations.\n\nExperience working with franchisees, distributors, dealers, or other external business partners would be an advantage\n\nWhere you will be :-\nYou will be reporting to Regional Service Manager - South & West and will be based in Chennai, India\n\nBenefit highlights:\nDiscounts on Electrolux products and services.\n\nMedical Coverage\n\nShape your Wellbeing activities\n\nAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.\nFind more on:\nElectrolux Group\nElectrolux Group LinkedIn\nElectrolux APAC&MEA:","description_format":"text","description_chars":4639,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Industrial Machinery","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-28T08:59:28Z"},{"event":"close","at":"2026-10-30T15:48:38Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/electrolux-group-area-service-manager-3","json_url":"https://alion.io/job/electrolux-group-area-service-manager-3.json","meta":{"generated_at":"2026-10-31T08:29:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775253},"rest":"https://alion.io/mcp/rest/get_company?id=1775253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felectrolux-group-area-service-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felectrolux-group-area-service-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felectrolux-group-area-service-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/electrolux-group-area-service-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felectrolux-group-area-service-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3388549}},{"tool":"search_jobs","arguments":{"company":"electroluxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3388549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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