{"id":4027027,"url":"https://alion.io/job/electrolux-group-customer-service-agent-fixed-term-contract","title":"Customer Service Agent (fixed-term contract)","company":{"id":1775253,"name":"Electrolux Group","domain":"electroluxgroup.com","url":"https://alion.io/company/electroluxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:19:45Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T05:02:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nJoin us to develop your potential.\nAt Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.\nCome, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.\nJoin us in our exciting quest to build the future home!\nAbout the role:\nAre you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?\nWe're looking for a Customer Service Agent to join our team on a 2-year fixed-term contract. This is an exciting opportunity to build your career within a global organization committed to innovation, sustainability, and exceptional customer experiences.\nAt Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.\nWhat you will do:\nAs a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.\nIn details you will:\nProviding exceptional customer support through phone, email, and other communication channels\nAssisting customers with product enquiries, order management, and pre-sales support\nProcessing customer orders accurately and efficiently\nHandling customer concerns and complaints with empathy, professionalism, ownership and a solution-oriented mindset\nMaintaining accurate customer information and documentation in internal systems\nCollaborating with colleagues across the business to deliver excellent customer outcomes\nIdentifying opportunities to improve processes and contribute to enhancing our customer service standards\nWhat we're looking for:\nWe're interested in people who are customer-focused, proactive, and enjoy working as part of a team.\nWho you are:\nYou have experience in customer service, customer support, or a contact center environment\nExcellent communication skills with the ability to build strong relationships and create positive customer experiences\nYou are organized, detail-oriented, and able to prioritize effectively in a fast-paced environment\nYou take ownership of challenges and are motivated to find the best solutions for customers\nA positive attitude, proactive mindset, and strong team spirit\nThe confidence to engage with colleagues and stakeholders across the business\nGood Microsoft Office skills\nExperience working with SAP is an advantage, but not required\nIntermediate level of English and fluency in Ukrainian.\nWhere you will be:\nThis role is based in our Kyiv office, with hybrid working available.\nBenefits highlights:\nExtensive learning opportunities and flexible career path \nMonthly bonus scheme\n24 days annual leave plus bank holidays\nHealthcare & Life assurance including dental\nAs part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.\nFor more information go to: www.electroluxgroup.com.","description_format":"text","description_chars":3649,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-10T17:19:45Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/electrolux-group-customer-service-agent-fixed-term-contract","json_url":"https://alion.io/job/electrolux-group-customer-service-agent-fixed-term-contract.json","meta":{"generated_at":"2026-11-11T13:47:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775253},"rest":"https://alion.io/mcp/rest/get_company?id=1775253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felectrolux-group-customer-service-agent-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felectrolux-group-customer-service-agent-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felectrolux-group-customer-service-agent-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/electrolux-group-customer-service-agent-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felectrolux-group-customer-service-agent-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4027027}},{"tool":"search_jobs","arguments":{"company":"electroluxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4027027},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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