{"id":3038795,"url":"https://alion.io/job/electrolux-group-customer-service-agent","title":"Customer Service Agent","company":{"id":1775253,"name":"Electrolux Group","domain":"electroluxgroup.com","url":"https://alion.io/company/electroluxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-28T19:23:38Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Description\nWe're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.\nAre you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?\nAt Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.\nWhat you'll be doing\nAs a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.\nYour responsibilities will include:\nManaging inbound and outbound customer communications via phone, email, post, and other channels\n\nSupporting customers with pre-sales enquiries and product-related questions\n\nProcessing customer orders accurately and efficiently\n\nResolving customer concerns and complaints with empathy, professionalism, and ownership\n\nMaintaining accurate customer records within our systems\n\nCollaborating with colleagues across the business to deliver excellent customer outcomes\n\nContributing ideas and initiatives that continuously improve our customer service experience\n\nWhat we're looking for\nWe're interested in people who are customer-focused, proactive, and enjoy working as part of a team.\nYou'll bring:\nPrevious experience in a customer service, customer support, or contact centre environment\n\nExcellent communication skills with the ability to build rapport quickly\n\nStrong attention to detail and organisational skills\n\nA professional and solution-oriented approach to customer interactions\n\nThe confidence to engage with colleagues and stakeholders across the business\n\nA positive attitude, enthusiasm, and a strong team spirit\n\nGood Microsoft Office skills\n\nKnowledge of SAP would be advantageous, but not essential\n\nFluency in English\n\nWhy join Electrolux?\nAt Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.\nWhat's in it for you?\nExcellent learning and development opportunities\n\nQuarterly bonus scheme\n\nCompetitive pension scheme with company contributions up to 8%\n\n25 days annual leave plus bank holidays\n\nEnhanced company sick pay\n\nHealthcare Cash Plan including dental and optical cashback\n\nLife assurance (3x salary)\n\n50% employee discount and 40% friends & family discount on products\n\nEmployee Assistance Programme with 24/7 support\n\nPremium Calm App subscription\n\nHybrid working options available\n\nWhere you'll be based\nThis role is based in our Luton office, with hybrid working available.\nJoin us as you are\nAt Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.\nReady to help us create outstanding customer experiences? Apply today and join Electrolux in shaping living for the better.","description_format":"text","description_chars":3637,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Industrial Machinery","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-21T22:11:39Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.144,"p_room":0.28,"age_days":55,"expected_fill_days":14,"reasons":["conf:10","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/electrolux-group-customer-service-agent","json_url":"https://alion.io/job/electrolux-group-customer-service-agent.json","meta":{"generated_at":"2026-10-29T06:20:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775253},"rest":"https://alion.io/mcp/rest/get_company?id=1775253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felectrolux-group-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felectrolux-group-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felectrolux-group-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/electrolux-group-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felectrolux-group-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3038795}},{"tool":"search_jobs","arguments":{"company":"electroluxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3038795},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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