{"id":4077075,"url":"https://alion.io/job/electrolux-group-tanta-service-operation-engineer","title":"Tanta service operation engineer","company":{"id":1775253,"name":"Electrolux Group","domain":"electroluxgroup.com","url":"https://alion.io/company/electroluxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":26,"ghost_share":0,"stale_share":0.5,"repost_share":0.115,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tanta, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T15:46:46Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T11:11:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nJob Purpose\nLead and manage all after-sales operations within the branch to ensure the achievement of business objectives, customer satisfaction targets and operational excellence. The role is responsible for developing service teams, enhancing operational performance, driving continuous improvement initiatives, and ensuring compliance with company standards and procedures.\nKey Responsibilities\nOperations Management\nLead and manage all after-sales service activities within the branch.\nEnsure achievement of branch operational and customer satisfaction targets.\nMonitor the service team performance through defined KPIs and implement corrective actions when needed.\nExecute company strategies and translate them into actionable branch plans.\nEnsure full compliance with company policies, procedures, and quality standards.\nTeam Leadership & Development\nLead, coach, and develop team leaders, and administrative staff.\nConduct regular performance reviews and establish development plans for team members.\nBuild a high-performance culture focused on accountability, efficiency, and customer service excellence.\nIdentify training needs and coordinate capability development programs.\nFranchise & Partner Management\nMonitor and improve franchise/service partner performance.\nEnsure service partners comply with company operational and customer service standards.\nConduct regular performance evaluations and implement improvement initiatives.\nCustomer Experience Management\nDrive customer satisfaction and retention through excellent service delivery.\nEnsure timely response and resolution of customer concerns and escalations.\nMonitor customer feedback and implement continuous improvement actions.\nEnhance customer communication and service experience across all touchpoints.\nReporting & Continuous Improvement\nPrepare periodic operational and performance reports.\nAnalyze business trends and provide recommendations for improving branch performance.\nLead continuous improvement projects aimed at increasing productivity and customer satisfaction.\nQualifications Education\nBachelor's degree in mechanical engineering, Electrical Engineering, or a 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