{"id":2458748,"url":"https://alion.io/job/electrolux-group-technical-support-and-quality-specialist","title":"Technical Support and Quality Specialist","company":{"id":1775253,"name":"Electrolux Group","domain":"electroluxgroup.com","url":"https://alion.io/company/electroluxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T03:39:09Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Description\nTAKE QUALITY TO THE NEXT LEVEL OF BETTER.\nAt Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.\nCome, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.\nJoin us in our exciting quest to build the future home!\nAbout the role:\nIn this role, you will play a key part in ensuring excellent service delivery and maintaining high product quality standards. You will build strong relationships with service partners and collaborate closely with cross-functional teams across the organization to drive operational excellence and enhance the customer experience.\nYou will be acting as a vital link between service partners and manufacturing sites and coordinate quality-related activities, support continuous improvement initiatives, and help ensure that products and services consistently meet the highest standards of quality and customer satisfaction.\nWhere you will be: You will be based in our Sales Office in Kyiv, Ukraine. We currently operate in a primarily remote working model, with most employees working from home while staying closely connected with their teams and colleagues.\nWhat you’ll do:\nActing as first-line technical support to authorized service partners (ASP)\n\nControl over the RCT (repair cycle time) based on the claim validation system\n\nProduct quality control based on feedback from ASPs\n\nAdministration of Electrolux technical applications\n\nOptimize costs via improvement of service network and control of Sales Fixed Costs\n\nAdministration and development of the Mobile Engineer Project in Ukraine\n\nActing with factories and quality service of the company, preparation of reports on the quality of products based on the analysis of the claim validation system\n\nMonitoring of Ukrainian legislation in the area of the import Technical regulation\n\nControl over the filling of the Branded Warranty Card and its availability in the finished product warehouse\n\nProcessing and registration in the claim validation system from Electrolux Ukraine customers for pre-sales calls\n\nProvide strong support to OSS department in projects and new initiatives\n\nRequirementsand qualifications:\n1-2 years of experience in Customer Service, Consumer Service, or After-Sales/Aftermarket Services.\n\nBachelor's or Master's degree in a technical discipline.\n\nStrong proficiency in Microsoft Office, particularly Excel.\n\nProject management knowledge and experience would be considered a strong advantage.\n\nGood understanding of consumer rights and consumer protection regulations.\n\nStrong customer focus with a commitment to delivering an excellent customer experience.\n\nAbility to work effectively both independently and as part of a team.\n\nStrong problem-solving skills with the ability to perform well under pressure.\n\nIntermediate level of English and fluent Ukrainian language skills.\n\nExcellent communication, stakeholder management, and collaboration skills.\n\nBenefits include:\nHybrid and flexible working model.\n\nExtensive learning and development opportunities.\n\nInternational career opportunities within Electrolux Group.\n\nCollaboration with global cross-functional teams.\n\nFriendly and inclusive work environment.\n\nEmployee wellbeing initiatives.\n\nMedical insurance.\n\nEmployee discounts on Electrolux products.\n\nAt Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.\nFind out more on: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux/","description_format":"text","description_chars":3991,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-13T16:41:22Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.766,"p_room":0.75,"age_days":11,"expected_fill_days":15,"reasons":["conf:2","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/electrolux-group-technical-support-and-quality-specialist","json_url":"https://alion.io/job/electrolux-group-technical-support-and-quality-specialist.json","meta":{"generated_at":"2026-10-19T01:59:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775253},"rest":"https://alion.io/mcp/rest/get_company?id=1775253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felectrolux-group-technical-support-and-quality-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felectrolux-group-technical-support-and-quality-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felectrolux-group-technical-support-and-quality-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/electrolux-group-technical-support-and-quality-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felectrolux-group-technical-support-and-quality-specialist"}]}