{"id":2936746,"url":"https://alion.io/job/electrolux-group-vendor-manager-emea","title":"Vendor Manager EMEA","company":{"id":1775253,"name":"Electrolux Group","domain":"electroluxgroup.com","url":"https://alion.io/company/electroluxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2517},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T16:16:26Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T06:40:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nShare your ideas. Shape a better world.\nAt Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.\nCome, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.\nJoin us in our exciting quest to build the future home!\nAbout the role:\nWe are looking for a Vendor Manager to help shape and improve digital customer service across EMEA.\nIn this role, you will work closely with our outsourced service providers, local markets and central teams to create a more consistent and seamless customer experience. You will connect our regional contact center strategy with local market needs, ensuring that we work towards a shared operating model while supporting the specific needs of each market.\nAs we continue to transform our customer service operations, you will help develop our digital channels, strengthen vendor performance and identify new ways to improve the customer journey. You will also contribute to the development of digital solutions, automation and AI to make customer service simpler, more efficient and accessible to our customers.\nWe are looking for someone who understands contact center operations, enjoys collaborating across teams and markets, and is motivated by turning ideas into practical improvements that make a real difference for both customers and the business.\nWhat you’ll do:\nManage digital service delivery: Work with our outsourced partners to ensure high-quality delivery across chat, messaging and social channels.\nDrive a common way of working: Support the development and implementation of shared processes, guidelines and operating standards across EMEA, while considering local market needs.\nSupport local markets: Work closely with local teams to understand their challenges, align ways of working and ensure that central initiatives are implemented effectively.\nDevelop digital customer service: Identify opportunities to improve customer journeys, simplify processes and make digital interactions more effective.\nWork with contact center technology: Support the effective use of Genesys Cloud CX, including routing, queues and digital customer flows.\nImprove vendor performance: Follow up on performance against agreed KPIs, lead regular reviews and work with partners to address challenges and drive improvements.\nSupport automation and digital development: Identify opportunities to use chatbots, automation and AI to improve the customer experience and operational efficiency.\nDrive continuous improvement: Use customer feedback, performance data and operational insights to identify opportunities to improve service quality, efficiency and commercial results.\nSupport commercial objectives: Ensure consistent execution of relevant sales and service activities across digital channels.\nWho you are\nYou have a good understanding of customer service and contact center operations, and you are interested in how digital channels and technology can improve the customer experience.\nYou are comfortable working with external partners and internal stakeholders across different markets. You can see both the bigger picture and the operational details, and you know how to bring people together around common goals and ways of working.\nYou are analytical, organised and proactive, with a practical approach to problem-solving. You enjoy identifying opportunities for improvement and following through to ensure that changes deliver results.\nWho you are\nYou have 4-5 years of experience in contact center operations, customer service, vendor management or a similar field.\nExperience working with outsourced service providers, ideally in a multi-country environment.\nUnderstanding of digital customer service channels, such as chat, messaging and social media.\nExperience with contact centre platforms, ideally Genesys Cloud CX or a similar solution.\nAn understanding of customer journeys and how operational processes influence the customer experience.\nExperience working with performance KPIs, reporting and continuous improvement.\nAn interest in digital development, automation and AI in customer service.\nStrong communication and stakeholder management skills, with the ability to work across central teams, local markets and external partners.\nA structured and collaborative approach, with the ability to balance standardisation with local requirements.\nFluency in English; additional languages are an advantage.\nWhere you’ll be :\nThis is a position based at our Global Headquarters in Stockholm (Sweden).\nWe are proud of our culture of inclusivity and diversity. At our Global Headquarters we have 60+ nationalities working together for our common goals.\nWe work in a hybrid setup that gives everyone up to 20% flexibility to work remotely, while boosting creativity and collaboration through regular office presence\nWe look forward to receiving your application!\nAs part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Industrial Machinery","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-20T16:16:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/electrolux-group-vendor-manager-emea","json_url":"https://alion.io/job/electrolux-group-vendor-manager-emea.json","meta":{"generated_at":"2026-10-22T11:50:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775253},"rest":"https://alion.io/mcp/rest/get_company?id=1775253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felectrolux-group-vendor-manager-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felectrolux-group-vendor-manager-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felectrolux-group-vendor-manager-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/electrolux-group-vendor-manager-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felectrolux-group-vendor-manager-emea"}]}