{"id":1311986,"url":"https://alion.io/job/electronic-arts-community-coordinator-german-speaking","title":"Community Coordinator - German Speaking","company":{"id":179601,"name":"Respawn Entertainment","domain":"respawn.com","url":"https://alion.io/company/respawn-entertainment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":54},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false}],"status":"live","first_seen_at":"2026-09-26T16:54:49Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T01:38:33Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.\nHybrid Role - 3 Days per week onsite in our Galway or Vancouver Office.\nYou will report to the Community Team Manager.\n#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.\nCome join us! We're hiring aCommunity Coordinator - German Speaking to join EA's Fan Care Organization. EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game, we support fans across their EA experiences. We value people who bring new ideas to make Fan Care a great place to be and be from. We aim to make EA known for taking care of its fans. We're fans taking care of fans and people talking to people.\nWe're looking for a Community Coordinator - German Speaking who is passionate about creating engaging player experiences and promoting healthy online communities. You will blend player support, community engagement, and moderation to help players connect, learn, and enjoy our games. Rather than simply responding to individual issues, you'll recognize new trends, shape conversations, and create scalable solutions that benefit thousands of players.\nWorking with Community Leads, Studios, Player Support, and Fan Care partners, you'll help transform player conversations into meaningful engagement while ensuring our community spaces remain welcoming, informative, and aligned with EA's values.\nWhat you'll do:\nFoster healthy, engaging community spaces across EA Forums and other community platforms.\nProvide player support by helping resolve gameplay, technical, and account-related issues.\nClarify misinformation and educate players using accurate information and trusted resources.\nBalance support, education, and engagement without defaulting exclusively to reactive issue resolution.\nExercise judgment on when engagement adds value-and when allowing community discussion to develop naturally is the better outcome.\nEnforce community guidelines fairly while promoting respectful, constructive discussions.\nGuide conversations back toward constructive discussion when threads become unproductive or off-topic.\nManage disruptive behaviors such as thread necromancy, misinformation, duplicate discussions, or rule violations.\nIdentify recurring questions, new trends, risks, and opportunities, and communicate insights to Community Leads and Studio partners.\nHelp improve player communications and self-service resources by recognizing patterns across community conversations.\nHelp shape future engagement strategies through ongoing observation of player behavior.\nBuild relationships with Super Users, creators, and trusted community members.\nBe an escalation point for community context requiring Lead awareness.\nWhat you'll bring:\n2+ years supporting online gaming communities, customer support, or community management.\nFull professional proficiency in German both written and verbal; full professional fluency in English both written and verbal\nExperience with community platforms such as EA Forums, Discord, Steam, Reddit, or similar platforms.\nExperience creating public-facing communications or community content.\nFamiliarity with community moderation practices and online community health.\nExperience producing content that is clear, grammatically sound, and easy for diverse audiences to understand.\nUnderstanding of public engagement, including what to communicate, when to engage, and when to escalate.\nIdentify patterns across large volumes of player feedback.\nComfortable adapting to changing priorities.\nExperience managing multiple active community conversations simultaneously while balancing support, engagement, and moderation responsibilities\nExperience navigating difficult community conversations while maintaining a respectful, impartial, and professional public presence.\nCuriosity about player behavior, motivations, and community dynamics.\nExperience working within online communities, social platforms, or live service games.\nPay Transparency - North America\nCOMPENSATION AND BENEFITS\nThe ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).\nPAY RANGES\n* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$51,300 - $68,800 CAD\nPay is just one part of the overall compensation at EA.\nFor Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.\n\nAbout Electronic Arts\nWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.\nWe adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.\nElectronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. 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