Training and Product Service Engineering Manager

Eaton’s Electrical Sector is currently seeking an Uninterruptible Power Supply (UPS) Product Training Manager to join our team in Raleigh, NC. Relocation assistance will be provided within the US. Travel is expected to be up to 25% of the time.

The expected annual salary range for this role is $130000 - $190000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let’s talk about your future with Eaton!

Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

What you’ll do:

The Training & Product Service Engineering Manager is responsible for managing a team of Product Service Engineers (PSE) and Service Product Trainers who help to execute the strategy of the Critical Power Solutions (CPS) Service Division. In this role the Training & PSE Manager will directly impact the division’s ability to introduce products to the market and support the training needs of a growing, exciting business.

• Manage team of Product Service Engineers that provide design for serviceability input to the Critical Power Solutions Product Line from introduction to the market through end of service life using the PROLauch (stage gate management) process.
• Manage team of Service Product Trainers that support the Critical Power Solutions in house training of all Field Service Technicians in addition to third party resources.
• Assist with strategic direction and leadership for direct team while holding them accountable to all critical processes.
• Analyze group performance and provide coaching and mentoring as needed to develop individuals and the group.
• Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
• Work cross functionally to maintain product service requirements as well as ensure training needs are consistently being met.
• Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions.
• Foster a culture where ownership of health and safety is embraced by all employees. Partner with the Environmental Health & Safety (EHS) team to ensure compliance with state/federal safety requirements and drive a “zero incidents” safety culture.
• Partner with technical documentation team to inform and develop field service procedures.
• Ensure knowledge transfer to both field service and technical support employees during initial product launches and installations.
• Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and training enhancements.

Qualifications:

Required (Basic) Qualifications:

• Bachelor’s Degree from an accredited institution
• Minimum 7 years in a technical, product training, field service, or related roles within the electrical or power management industry.
• Minimum 2 years of experience as a manager of people or leading a team
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Minimum 2 years of experience with UPS systems or related power management technology.
• Experience working in a Product Lifecycle Management (PLM) System (Enovia PLM etc.)
• Project Management experience / PMP certification

Skills:

Position Success Criteria:

• Up to 25% travel expected
• Ability to work independently, multi-task, and prioritize work, and able to quickly shift priorities and projects in a rapid and efficient manner
• Ability to write in clear, concise, grammatically correct prose to translate engineering and technical information to service-level customers
• Excellent organizational skills
• Excellent oral and written communication skills
• Strong project management mindset
• Ability to interact with subject matter experts and project managers from Training, Engineering, Marketing, and other departments as necessary
• Ability to establish rapport and working relationships with a variety of personalities

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.