{"id":727076,"url":"https://alion.io/job/electrosoft-customer-support-representative-i","title":"Customer Support Representative I","company":{"id":1547613,"name":"Electrosoft","domain":"electrosoft-inc.com","url":"https://alion.io/company/electrosoft","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Battle Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":43000,"currency":"USD","period":"year","gross":null,"usd_annual":43000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zero Trust","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-06-03T17:07:06Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-01T04:44:18Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":150},"description":"Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel - and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.\nCustomer Support Representative I\nAs a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants.\nVerifies and validates registration information and identifies registration issues and special circumstances. Diagnoses problems and provides applicable remedies in support of the following.\nResponsibilities and Duties:\nProvide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions.\nProvide customer service support to address CAGE code registration inquiries received through DLA’s enterprise level customer service center, Congressional Liaison Office, or other source.\nEducation: High school diploma.\nMinimum Requirements:\nExperienced in CAGE Code registration operations or similar federal registration process or similar and relevant direct customer service support.\nMinimum six months’ experience.\nHigh school diploma.\nMust possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)\nAdditional Desired Skills/Experience/Certifications:\nExperience in Customer Service.\nProficiency with the Microsoft Office suite of tools, internet and email.\nProfessional oral and written communication skills, including telephone skills.\nThe actual base salary offered will be determined based on a variety of factors, including, but not limited to, the candidate’s relevant years and depth of experience, skills and qualifications, education, certifications, internal equity, and the specific requirements of the position. Candidates should not assume they will be offered the top of the posted range, as compensation is based on the individual qualifications and overall fit for the role.\nSalary Range\n$40,000—$43,000 USD\nElectrosoft is an Equal Opportunity Employer/Veterans/Disabled","description_format":"text","description_chars":3060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Managed Security","Systems Integrators","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-11T08:42:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.39,"p_room":0.28,"age_days":150,"expected_fill_days":60,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":43000,"is_top_pay":false},"html_url":"https://alion.io/job/electrosoft-customer-support-representative-i","json_url":"https://alion.io/job/electrosoft-customer-support-representative-i.json","meta":{"generated_at":"2026-11-01T08:57:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1547613},"rest":"https://alion.io/mcp/rest/get_company?id=1547613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felectrosoft-customer-support-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felectrosoft-customer-support-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felectrosoft-customer-support-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/electrosoft-customer-support-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felectrosoft-customer-support-representative-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":727076}},{"tool":"search_jobs","arguments":{"company":"electrosoft-inc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":727076},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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