{"id":2458977,"url":"https://alion.io/job/eleken-account-manager-2","title":"Account Manager","company":{"id":677202,"name":"Eleken","domain":"eleken.co","url":"https://alion.io/company/eleken-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-10-13T15:34:02Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:34:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Team: Sales\nLocation: Remote\nEmployment Type: Full-time\nWho are we?\nElekenwas founded to improve the design services of SaaS companies. We work on asubscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40-50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia and the Middle East.\nWhy join us?\nClient retention and account growth are our key business priorities right now. We’re looking for an Account Manager who will keep clients happy, notice risks early and find new opportunities to grow each account. You won’t be doing it alone: you’ll brainstorm ideas together with designers, manager and the sales team. We also care about not wasting your time on routine - our CRM and internal project platform are connected with AI tools, so most of the manual work is automated.\nRequirements\nWhat you’ll do:\nStay in touch with active clients and ensure a smooth collaboration.\n\nSpot risks early and coordinate with designers and the internal team.\n\nFind opportunities for account growth: subscription expansion, additional services and partner solutions.\n\nPresent these ideas to the team and clients.\n\nRun quarterly NPS calls to collect qualitative feedback.\n\nCollect testimonials and reviews on platforms like Clutch, DesignRush, etc.\n\nConduct exit interviews when clients leave.\n\nReconnect with past clients, keep the relationship warm.\n\nKeep a friendly yet professional tone, and know when to gently push.\n\nWhat we expect:\n1+ year of experience as an Account Manager, Customer Success Manager or a client-facing B2B role (ideally in IT services, an agency or SaaS).\n\nFluent spoken English - most of your work happens on calls with clients.\n\nExperience managing 30+ client accounts at the same time.\n\nMotivation to grow accounts: upsell, cross-sell and expansion - not only to keep clients satisfied.\n\nProactivity: you dig into problems yourself and don’t wait for tasks to come to you.\n\nStructured approach and strong organizational skills.\n\nEmpathy and the ability to build trust with clients and the internal team.\n\nReadiness to work with AI tools every day.\n\nNice to have:\nUnderstanding of how SaaS and product companies work and what their pains are.\n\nExperience working with designers or understanding of design and product development processes.\n\nWhat we offer:\nReal impact on client retention and account growth.\n\nSupportive team with a culture of ownership.\n\nReady workflows and AI-powered tools that minimize manual work.\n\nFixed salary + bonuses for upsell results.\n\nRegular feedback and opportunities for growth.\n\nRemote work and flexible schedule.\n\nPaid vacation and sick leave.\n\nCo-working compensation.\n\nFinance support (we handle your accounting).\n\nHiring process:\nInterview with Talent Acquisition Specialist\nInterview with Head of Customer Success (case discussion)\nOffer\nIf you love building long-term client relationships and growing accounts - we’d love to meet you\n Want to learn more about our company or see our work?\n\nYouTube","description_format":"text","description_chars":3047,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Design","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-10-13T16:46:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-14T01:51:09Z"},"pay":null,"html_url":"https://alion.io/job/eleken-account-manager-2","json_url":"https://alion.io/job/eleken-account-manager-2.json","meta":{"generated_at":"2026-10-14T01:51:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":677202},"rest":"https://alion.io/mcp/rest/get_company?id=677202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feleken-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feleken-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feleken-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eleken-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feleken-account-manager-2"}]}