{"id":2036022,"url":"https://alion.io/job/elekta-service-delivery-manager","title":"Service Delivery Manager","company":{"id":1801963,"name":"Elekta","domain":"elekta.com","url":"https://alion.io/company/elekta-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":165000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:59:58Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T02:54:26Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Are you a current Elekta employee?\nPlease click here to apply through our internal career site Find Jobs - Elekta.\nWe don’t just build technology. We build hope for everyone dealing with Cancer.\nElekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.\nWhat You’ll Do At Elekta:\nAs Service Delivery Manager, you will be responsible for ensuring service readiness and successful service delivery for Elekta's Neuro products worldwide. Working across functions and regions, you will drive initiatives that enable our service organizations to effectively support customers, while continuously improving the service experience and operational performance.\nResponsibilities:\nEnsure service readiness for Neuro products, including establishing and governing processes for service engineer training, regional commercialization activities and spare part availability.\nSupport first-of-kind installations and help establish best practices for future deployments.\nEnsure service delivery in line with contractual commitments and customer expectations.\nDrive continuous improvements to service delivery processes, tools and ways of working.\nCollaborate with Service Design to identify and implement serviceability improvements.\nLead service delivery discussions and improvement initiatives across multiple forums.\nWork closely with Product Management, Operations and regional service teams to ensure smooth introductions of new product releases.\nWhat You’ll Bring:\nA Bachelor's or Master's degree in Engineering or a related field.\nAt least 5 years of experience in service delivery, after-sales support, operations, project management or a related area.\nExperience working with service organizations and field service operations, ideally within the medical device industry or another regulated environment.\nStrong understanding of complex technical solutions that combine hardware and software.\nExperience leading projects or cross-functional initiatives, with the ability to work effectively across functions, cultures and geographical regions.\nExcellent communication and stakeholder management skills, with strong written and verbal English. Swedish and additional languages are considered an advantage.\nA proactive approach with a strong sense of ownership and accountability.\nExperience working with Agile delivery processes and practices.\nExperience working with PLM and CRM systems, preferably Salesforce.\nExperience working with M3 would be an advantage.\nWhat You’ll Get:\n 30 paid vacation days per year.\n 4 additional Elekta days off.\n Defined contribution pension scheme.\n Private Medical Insurance.\n Lunch Benefit.\n Contribution to wellness activities.\nHiring process:\nWe are looking forward to hearing from you! Apply by submitting your application via the Apply button. Please note that we do not accept applications by e-mail. 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