{"id":1289190,"url":"https://alion.io/job/elekta-service-engineer","title":"Service Engineer","company":{"id":1801963,"name":"Elekta","domain":"elekta.com","url":"https://alion.io/company/elekta-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2447},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"QlikSense","optional":false}],"status":"live","first_seen_at":"2026-05-20T00:00:00Z","employer_posted_date":"2026-05-20","last_verified_at":"2026-09-29T01:04:35Z","board_verified":false,"closed_at":null,"days_open":134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":134},"description":"Are you a current Elekta employee?\nPlease click here to apply through our internal career site Find Jobs - Elekta.\nWant to join a team with a mission to improve and save lives?\nWe continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.\nWe currently have the following opportunity available - please contact us for more details!\nResponsibilities:\nConduct Servicing and Upgrades in local area of responsibility of Elekta Treatment Delivery Systems.\n\nAssist with installations of Elekta Treatment Delivery Systems.\n\nLiaison and customer support representative for the local region for Service of Linear Accelerators.\n\nProvide phone and email support, technical advice & “Help Desk” support as appropriate to customers\n\nAble to complete all Technician Responsibilities.\n\nIndependently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.\n\nCarry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Supply Centre for the installed systems\n\nPerform routine calibrations and preventative maintenance on their designated modality and secondary modality.\n\nConduct Planned Maintenance for Customers.\n\nRead, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.\n\nInstruct customers in proper use of the equipment.\n\nAssist Sales/Customer Service with technical advice.\n\nStay current on all new Elekta products.\n\nSubmit timely and accurately reports as assigned.\n\nParts inventory management\n\nMaintain all company-leased equipment, including company computer, parts, and tools.\n\nAssist with hardware installations as required by the business\n\nEmployees may be required to undertake overseas service task as assigned by the manager.\n\nPerform other related duties as assigned or requested.\n\nIncorporates Elekta Values into all department functions and responsibilities.\n\nAdhere to all Elekta directives, policies and procedures\n\nAbility to represent the organization in a professional and positive manner.\n\nUphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.\n\nRelevant Knowledge, skills and competencies:\nDegree or diploma in Electronic/Electrical engineering (or equivalent experience).\n\nMinimum of 1-2 years of Elekta Linac field service experience or equivalent systems and strong capability on practice. Possess a good electro-mechanical aptitude.\n\nFault find and repair at board level & below, manage own workload and be highly motivated, dynamic, have good leadership skills & be a good problem solver.\n\nStrong customer focus and have excellent customer service skills, to ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.\n\nAn excellent communicator at all levels, written and verbal output shall be concise and accurate.\n\nComplete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.\n\nBe prepared to work as required at times and locations dictated by the needs of the customer and Elekta.\n\nProvide feedback to the Regional Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.\n\nCarry out, without supervision, corrective maintenance within acceptable timescales, prompting escalation of the problem if required and maintaining ownership of problem until the customer is satisfied.\n\nCompleted all relevant Elekta Linac Training Courses\n\nWorking knowledge/understanding of all Elekta products and proficiency in assigned product specialties\n\nFamiliarity/proficiency with the following applications: MSOffice, Salesforce (CRM), QlikSense, Concur, Workday.\n\nBe a self-motivated worker, able to interact and communicate well with all levels of the business\n\nFluent English skills for both oral and written communication purposes. “Optional”\n\nBusiness English skills for both oral and written communication purposes\n\nMust be willing to travel domestically and internationally up to 30% of the time when required and work independently. “Optional”\n\nMust maintain an active driver’s license. “Optional”","description_format":"text","description_chars":4521,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Cancer Care Centers"],"lifecycle":[{"event":"open","at":"2026-09-26T07:23:31Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.095,"p_room":0.28,"age_days":134,"expected_fill_days":20,"reasons":["conf:52","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/elekta-service-engineer","json_url":"https://alion.io/job/elekta-service-engineer.json","meta":{"generated_at":"2026-10-01T09:59:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":953,"day_limit":5000,"remaining_today":4047,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}