{"id":1289197,"url":"https://alion.io/job/elekta-service-specialist","title":"Service Specialist","company":{"id":1801963,"name":"Elekta","domain":"elekta.com","url":"https://alion.io/company/elekta-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Veenendaal, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":670},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-17T00:00:00Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-10-21T21:19:36Z","board_verified":true,"closed_at":null,"days_open":189,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":188},"description":"Are you a current Elekta employee?\nPlease click here to apply through our internal career site Find Jobs - Elekta.\nWant to join a team with a mission to improve and save lives?\nWe continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.\nWe currently have the following opportunity available - please contact us for more details!\nAbout the role\nIn this role, you play a key part in supporting Elekta’s global Field Service organization. You act as an expert point of escalation for complex service cases at regional and national level, working closely with service teams to resolve issues that require in-depth technical analysis.\nYou investigate complex technical problems, identify root causes, and support the definition and execution of corrective action plans. Where needed, you provide on-site service support to ensure issues are resolved effectively and sustainably.\nYou are actively involved in design and development projects as the service lead, representing the service perspective throughout the product lifecycle. You contribute to decisions related to serviceability, reliability, usability, quality and lifecycle cost, ensuring that new solutions can be installed, serviced and supported efficiently in the field.\nYou define service parts lists, develop and validate installation and service procedures, and create technical documentation and training materials. You also play a key role in defining certification programs for Elekta service engineers and support the rollout of new systems through regional hand-over activities, including first-in-country installations.\nKnowledge transfer is an important part of your role. You support global and regional service teams by sharing expertise, maintaining technical knowledge bases and delivering technical training courses. You are involved in on-site certification of service engineers and help build long-term service capability within the organization.\nIn addition, you proactively monitor the performance of the global installed base. You analyze customer feedback and complaints as part of post-market surveillance activities, identify trends, and translate insights into concrete improvement actions to enhance system reliability and overall performance.\nWhy work at Elekta?\nIn this role, you contribute to a larger purpose. You help bring hope to people dealing with cancer and support our ambition to provide access to the best possible cancer care worldwide. You will be part of an international organization where learning and development are important.\nSome of our employment conditions include:\n27 vacation days per year plus 13 ADV/ATV days\nParticipation in the global bonus scheme\nTravel allowance\nSolid pension scheme via PME (50/50 contribution)\nInsurance discounts\nActive staff association\nTax benefits for fitness memberships and bicycle schemes\nWorking from our Veenendaal location (at least 4 days per week on site)\nApplication process\nWe look forward to hearing from you. Please apply by submitting your CV and a short motivation in English via the Apply button.\nPlease note that applications sent by email will not be considered.\nContact\nFor questions about the role, please contact:\nAli Halici, Head of Service & Training BL Brachy Solutions\n\nEqual opportunity\nElekta is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, nationality, disability, or any other status protected by law.\nAbout Elekta\nAt Elekta, you make a real difference. We are a MedTech company providing software and equipment to hospitals and clinics worldwide. We take responsibility for delivering secure and sustainable solutions - financially, environmentally, and socially. We believe it is important that every employee, wherever they work in the organization, can add value and feels included.","description_format":"text","description_chars":4043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Cancer Care Centers"],"lifecycle":[{"event":"open","at":"2026-09-26T07:23:31Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.21,"p_room":0.28,"age_days":188,"expected_fill_days":56,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/elekta-service-specialist","json_url":"https://alion.io/job/elekta-service-specialist.json","meta":{"generated_at":"2026-10-23T02:07:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1801963},"rest":"https://alion.io/mcp/rest/get_company?id=1801963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felekta-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felekta-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felekta-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elekta-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felekta-service-specialist"}]}