{"id":1289181,"url":"https://alion.io/job/elekta-software-solutions-specialist","title":"Software Solutions Specialist","company":{"id":1801963,"name":"Elekta","domain":"elekta.com","url":"https://alion.io/company/elekta-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":511},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"SQL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-09-29T01:04:35Z","board_verified":false,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Are you a current Elekta employee?\nPlease click here to apply through our internal career siteFind Jobs - Elekta.\nWe don’t just build technology. We build hope for everyone dealing with Cancer.\nElekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.\nDescription\n• Responsible for delivering professional customer support for the Elekta product range within Indonesia.Support Specialists are primarily responsible for supporting the Elekta product family, associated third-party products and the people who benefit from their use.\nThe key activities of the role are supporting customers, business units and distributors with their product issues. Product support requests will be submitted to the support team via phone, email, customer portal or other channels. It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.\nPrimary resource for answering phone calls from customers, business units and distributors seeking product support\nTroubleshoot product issues in a live clinical environment\nPrioritize activities to ensure clinical system down problems receive immediate attention\nClearly document all support activities in line with Elekta policies and procedures\nThe individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.\nLevel 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialistResponsibilities\n• Resolve and/or escalate cases as required.\nAttend internal and external training as required. Demonstrate knowledge and skills\nobtained from training.\nVisit customer sites to investigate and resolve product issues\nPrioritize and managing cases in an efficient and professional manner\nCommunicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution\nClearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle\nEscalating and seeking advice and assistance as required in order to ensure all issues are\nmanaged to a satisfactory resolution in the fastest possible time\nUtilize suitable remote support tools to identify issues proactively and resolve issues remotely, in line with agreed targets.\nOut of hours/bank holiday support\nPerform software installation and troubleshooting\nPerform network troubleshootingAuthorities\nNARelevant Knowledge, skills and competencies\n• Strong technical support skills in the area of PC/Network Computing, IP address, port forwarding, firewall setting, router.\nExperience in medical imaging, linear accelerators and/or clinical use of radiotherapy\nproducts is desirable\nKnowledge of SQL, Citrix and networking\nFamiliar with Microsoft server administration, AD, DHCP, DNS, Group Policy,,Server Role, Task Scheduler\nExperience with remote service application and virtual server (example : VMware)\nProficient in Bahasa and English\nExcellent verbal and written communication skills\nAbility to effectively interact with customers and colleagues\nAbility to work in a team environment\nFlexible and accommodating approach\nAbility and desire to promote Elekta’s professional image\nCan demonstrate outstanding customer care skills\nExperience in a software support environment\nDegree or above in Computer Sciences (or equivalent)\nAt least 3 years’ experience in software support\n• Knowledge of Health Care software (desirable)","description_format":"text","description_chars":4400,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Cancer Care Centers"],"lifecycle":[{"event":"open","at":"2026-09-26T07:23:31Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.312,"p_room":0.28,"age_days":66,"expected_fill_days":24,"reasons":["conf:52","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/elekta-software-solutions-specialist","json_url":"https://alion.io/job/elekta-software-solutions-specialist.json","meta":{"generated_at":"2026-10-01T09:51:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":675,"day_limit":5000,"remaining_today":4325,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}