{"id":3298305,"url":"https://alion.io/job/elekta-software-support-specialist-anz","title":"Software Support Specialist - ANZ","company":{"id":1801963,"name":"Elekta","domain":"elekta.com","url":"https://alion.io/company/elekta-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DICOM","optional":false},{"name":"HL7","optional":false},{"name":"MS SQL","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-26T22:37:59Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T07:37:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Are you a current Elekta employee?\nPlease click here to apply through our internal career siteFind Jobs - Elekta.\nWe don’t just build technology. We build hope for everyone dealing with Cancer.\nElekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.\nDescription\nProvide customer support for Elekta software solutions in an efficient and professional manner. Primary support is for the Elekta ONE Oncology information system (MOSAIQ), with scope to encompass Elekta treatment delivery systems, Elekta treatment planning systems, and other software applications.Responsibilities\n• Provide phone and email support, technical advice, and help-desk support to customers in a timely, professional and customer-focused manner.Maintain knowledge of current and past Elekta Software products.\nLiaise and collaborate with other Software team members to investigate and resolve customer concerns promptly and effectively.\nProvide technical and analytical expertise in PC/network computing and operating systems related to software application issues.\nSupport software integration with Microsoft server and workstation operating systems, Citrix, and cloud solutions.\nTroubleshoot and diagnose software and hardware interface issues, including DICOM connectivity and transfer.\nParticipate actively in the support and training of new staff and others as required.\nIndependently investigate and troubleshoot complex problems requiring in-depth evaluation of situations or data, seeking assistance or escalation where appropriate.\nWork with internal teams, including Applications and Escalations teams, to resolve customer issues, maintaining ownership and appropriate customer communication throughout the escalation process.\nMaintain accurate and timely case documentation, including troubleshooting activities, customer communications and actions taken, and proactively manage assigned cases through to resolution.\nInitiate and actively pursue projects as required.\nProvide on-site Applications Support for Elekta Software and oncology solutions, including upgrades and migrations.\nProvide HL7 support and troubleshooting.\nPerform other duties as assigned or requested.\nTravel to customer sites and conferences as required.Authorities\nExercises judgment within defined procedures and practices to determine appropriate action.Relevant Knowledge, skills and competencies\n• Bachelor’s degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or an IT-related field.\nMinimum three years’ experience in the oncology field within a hospital or cancer centre setting.\nStrong verbal and written communication skills, including documentation of tasks and procedures.\nStrong technical skills in PC/network computing and operating systems.\nStrong presentation skills and the ability to communicate effectively to a group.\nHighly motivated, results-oriented, and able to work independently.\nStrong problem-solving skills and ability to work under pressure.\nAbility to thrive in a fast-paced, technology-driven environment.\nFamiliarity with curriculum development processes and educational methodology.\nPreferred experience with Elekta ONE Oncology (MOSAIQ, SmartView, Analytics) and/or Elekta ONE Planning (Monaco).\nFamiliarity or proficiency with Outlook, Word, Excel, PowerPoint, and Salesforce.\nFamiliarity or experience with Microsoft desktop and server operating systems, Microsoft SQL Server, Citrix infrastructure and administration, cloud-based solutions, and HL7 messaging/ESI.\nWillingness to travel domestically and internationally.\nDemonstrated ability to manage competing priorities, take ownership of assigned work and follow through on commitments.\n• Strong customer service skills, including proactive communication and the ability to manage customer expectations.","description_format":"text","description_chars":4440,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Medical Imaging Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-26T22:37:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":56,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/elekta-software-support-specialist-anz","json_url":"https://alion.io/job/elekta-software-support-specialist-anz.json","meta":{"generated_at":"2026-11-04T16:04:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1801963},"rest":"https://alion.io/mcp/rest/get_company?id=1801963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felekta-software-support-specialist-anz"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felekta-software-support-specialist-anz"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felekta-software-support-specialist-anz"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elekta-software-support-specialist-anz\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felekta-software-support-specialist-anz"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3298305}},{"tool":"search_jobs","arguments":{"company":"elekta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3298305},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}