{"id":2197667,"url":"https://alion.io/job/element-fleet-management-bilingual-customer-care-representative","title":"Bilingual Customer Care Representative","company":{"id":2221941,"name":"Element Fleet Management","domain":"elementfleet.ca","url":"https://alion.io/company/elementfleet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":51800,"max":71200,"currency":"CAD","period":"year","gross":null,"usd_annual":49886},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:07:17Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T02:48:12Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Get started on an exciting career at Element!\nElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.\nSupport clients and drivers in French and English, helping resolve fleet service questions with care and clarity.\nTHE OPPORTUNITY\nAt Element Fleet Management, you will help clients and drivers get the answers they need across a range of fleet services. As a bilingual Customer Care Representative, you will respond to inquiries in French and English by phone, chat, and email, working to resolve issues accurately and efficiently. Your ability to listen, explain information clearly, and show empathy will help create a positive experience for the people you support.\nWHAT YOU WILL OWN\nRespond to client and driver inquiries in French and English by telephone, chat, and email.\nHelp resolve first-level web support, fuel card, vehicle ordering, title and registration/licensing, toll management, insurance card, and remarketing inquiries.\nUnderstand customer needs, clarify information, research issues, and offer appropriate solutions or alternatives.\nHandle inquiries efficiently, aiming for first-contact resolution while minimizing the time clients and drivers spend resolving issues.\nBring empathy and a service-focused approach to every interaction.\nMeet individual and team service targets, collaborate with colleagues, and provide administrative backup when needed.\n\nYOU SHOULD CONSIDER THIS ROLE IF:\nYou are a bilingual communicator who enjoys solving problems and helping people navigate detailed information.\nYou have a high school diploma or equivalent.\nYou are fluent in French and English, with strong listening, customer service, and telephone communication skills.\nYou can explain complex technical information clearly to non-technical audiences.\nYou bring strong time management, attention to detail, problem-solving skills, self-motivation, and the ability to adjust priorities.\nYou have working knowledge of Microsoft Office, including Outlook, Word, and Excel.\nPrevious customer service experience is preferred.\nYOU SHOULD BE ABLE TO TELL US\nAbout a time you understood a customer’s concern, researched an issue, and found a practical solution.\nHow you have used French and English to communicate clearly and help others understand detailed information.\nHow you manage competing priorities while maintaining accuracy and a positive service experience.\nHow you have worked with a team to meet service expectations or help colleagues during busy periods.\nWHY ELEMENT\nAt Element Fleet Management, you can support clients and drivers as they navigate day-to-day fleet needs. This role offers the opportunity to work across several fleet service areas, collaborate with internal teams, and make a direct difference through responsive, thoughtful customer care.\nLOCATION AND WORKING ARRANGEMENT\nLocation: Canada\nWorking arrangement: Remote\nCOMPENSATION\nThe hiring base salary range for this position is $51,800-$71,200 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.\nWhat’s in it for You\nA culture of innovation, empowerment, decision-making, and accountability\nComprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)\nAdditional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)\nApplicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.\nElement Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to  or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.","description_format":"text","description_chars":5688,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-09T20:07:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:34","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":49886,"is_top_pay":false},"html_url":"https://alion.io/job/element-fleet-management-bilingual-customer-care-representative","json_url":"https://alion.io/job/element-fleet-management-bilingual-customer-care-representative.json","meta":{"generated_at":"2026-10-18T08:02:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2221941},"rest":"https://alion.io/mcp/rest/get_company?id=2221941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-fleet-management-bilingual-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-fleet-management-bilingual-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-fleet-management-bilingual-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-fleet-management-bilingual-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-fleet-management-bilingual-customer-care-representative"}]}