{"id":3719668,"url":"https://alion.io/job/element-fleet-management-billing-operations-analyst","title":"Billing Operations Analyst","company":{"id":2221941,"name":"Element Fleet Management","domain":"elementfleet.ca","url":"https://alion.io/company/elementfleet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60400,"max":83050,"currency":"USD","period":"year","gross":null,"usd_annual":83050},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Alteryx","optional":true},{"name":"Power BI","optional":true},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T18:09:29Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Get started on an exciting career at Element!\nElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.\nAbout the Role\nWe’re looking for an analytical individual to join our team as Billing Operations Analyst. In this role, you will transform billing data into actionable insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management. You will develop and use dashboards, reports, queries, and trend analysis to identify billing variances, recurring client issues, process gaps, and opportunities for improvement. You will partner with Billing Client Experience Partners, Billing Operations, Finance, IT/Data teams, external operations partners, Client Success, and other cross-functional stakeholders to turn data into recommendations, support proactive client communication, and improve the overall billing experience.\nThis is a hybrid position based in our, Owing Mills, Maryland office. Candidates must be located in Maryland, or be able to meet the position’s Maryland-based work requirements by their start date, and must be available to work onsite in accordance with the role’s hybrid schedule.\nWhat You’ll Do\nAnalyze billing data and generate actionable insights. Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.\nAnalyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.\nTranslate complex billing data into clear business insights, summaries, and recommendations that support client-facing communication and operational decision-making.\nSupport proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.\nPartner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis.\nConduct root-cause analysis on recurring disputes, billing errors, escalations, and service issues. Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction.\nDevelop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.\nPrepare executive-ready summaries, recurring reporting, and performance updates for leadership and stakeholders.\nCollaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.\nIdentify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.\nInternally, this the title is \"Billing Business Analyst\"\nBasic Qualifications\nExperience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.\nDemonstrated analytical skills with the ability to interpret data, identify trends, and explain business impacts.\nExperience working with reports, dashboards, spreadsheets, databases, operational systems, or similar tools.\nStrong Excel skills, including the ability to organize, analyze, and summarize large data sets.\nAbility to translate business questions into data requirements and actionable insights.\nDemonstrated problem-solving and root-cause analysis skills.\nAbility to work from our Maryland office as required by the position’s hybrid work schedule.\nPreferred Qualifications\nEducation: College/University degree preferred.\nExperience in billing, invoicing, finance shared services, fleet, leasing, or client service operations.\nExperience withSnowflake, Salesforce, Xcelerate, Mainframe, Power BI, Tableau, SQL, Alteryx, Excel Power Query, or similar tools.\nExperience building dashboards, recurring reports, operational scorecards, or performance reporting.\nExperience analyzing billing variances, disputes, adjustments, revenue trends, or client service issues.\nExperience supporting process improvement, automation, or operational transformation initiatives.\nLocation: 10200 Grand Central Ave, Owings Mills, MD\nCompensation\nThe hiring base salary range for this position is $60,400 - $83,050 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.\nWhat’s in it for You\nA culture of innovation, empowerment, decision-making, and accountability\nComprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness\nAdditional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)\nApplicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.\nElement Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to  or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.\nKnow Your Rights: Workplace discrimination is illegal","description_format":"text","description_chars":7123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-11-04T02:18:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":83050,"is_top_pay":false},"html_url":"https://alion.io/job/element-fleet-management-billing-operations-analyst","json_url":"https://alion.io/job/element-fleet-management-billing-operations-analyst.json","meta":{"generated_at":"2026-11-08T05:27:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2221941},"rest":"https://alion.io/mcp/rest/get_company?id=2221941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-fleet-management-billing-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-fleet-management-billing-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-fleet-management-billing-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-fleet-management-billing-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-fleet-management-billing-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3719668}},{"tool":"search_jobs","arguments":{"company":"elementfleet.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3719668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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