{"id":1980124,"url":"https://alion.io/job/element-fleet-management-collections-supervisor","title":"Collections Supervisor","company":{"id":2221941,"name":"Element Fleet Management","domain":"elementfleet.ca","url":"https://alion.io/company/elementfleet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5668},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-06T23:03:20Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T23:15:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Get started on an exciting career at Element!\nElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.\nThe Collections Supervisor is responsible for leading and strengthening the Collections team to ensure effective management of the Accounts Receivable portfolio, reduction of past-due balances, and achievement of key collection KPIs, including DSO, aging, past-due balance, and cash collection targets.\nThis role combines people leadership, portfolio analysis, customer negotiation, dispute resolution, and operational execution. The position oversees complex B2B customer accounts, identifies collection risks and root causes, drives action plans, and coordinates with internal teams such as Billing, Cash Application, Customer Care, Commercial, Finance, and other stakeholders to accelerate issue resolution and payment.\nThe Collections Supervisor is also responsible for coaching collectors, monitoring team performance, escalating high-risk accounts, supporting process improvements, and ensuring appropriate execution of customer-specific billing and collection requirements.\nKnowledge of the operational and regulatory processes of regulated financial entities, such as a SOFOM (Sociedad Financiera de Objeto Múltiple) or banking institution, including loan lifecycle management, portfolio control and compliance with applicable financial regulations. This is essential, as the position will be responsible for controlling and overseeing the SOFOM’s loan portfolio.\nDuties\nTeam Leadership & Performance Management\nPortfolio Management, Collections & Risk Analysis\nDispute Resolution & Cross-Functional Coordination\nSofom and Finance Lease\nCustomer Meetings, Escalations, Projects & Compliance resolutions\nEducation and Experience\nBachelor's degree in Accounting, Finance, Business Administration, or a related field.\nMinimum 5 years of experience in Accounts Receivable, Credit & Collections, or related financial functions.\nPrevious experience managing complex B2B customer portfolios.\nDemonstrated experience in collection negotiations, account reconciliation, dispute resolution, and aging analysis.\nPrevious experience leading, supervising, or coaching teams.\nAdvanced Microsoft Excel skills.\nStrong understanding of Accounts Receivable and Order-to-Cash processes.\nKnowledge of Mexican invoicing requirements and SAT/CFDI regulations.\nAdvanced English proficiency, with the ability to participate in business meetings and communicate with regional or global stakeholders.\nKnowledge and Competencies\nPeople Leadership: Ability to coach, develop, motivate, and hold team members accountable for results.\nAnalytical Thinking: Strong ability to analyze aging, customer balances, payment behavior, disputes, and portfolio trends.\nNegotiation: Strong negotiation and influencing skills, particularly with complex or high-value B2B customers.\nPrioritization: Ability to identify financial risks and focus resources on accounts and actions with the highest business impact.\nCommunication: Strong written and verbal communication skills, including interaction with customers and senior internal stakeholders.\nProblem Solving: Ability to identify root causes and coordinate solutions across multiple functions.\nOrganization & Follow-up: Strong discipline in tracking commitments, actions, deadlines, and customer follow-up.\nCustomer Focus: Ability to balance customer relationships with financial objectives and collection requirements.\nResults Orientation: Strong ownership of DSO, past-due reduction, cash collection, and portfolio quality.\nCollaboration: Ability to work effectively across Finance, Commercial, Operations, Billing, and Customer Service teams.\nProcess Improvement: Ability to identify inefficiencies and implement sustainable improvements.\nAdaptability: Ability to operate effectively in a high-volume, changing, and deadline-driven environment.\nWhat’s in it for You\nAt Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:\nCompetitive base salary\nAnnual bonus\nSavings fund and savings account\nRetirement plan with company contribution\nGrocery and restaurant vouchers\nSupport for sports activities\nAdditionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.\nWe are a culture of innovation, empowerment, decision-making, and accountability.\nCandidates must be willing to comply with a pre-employment background check.\nElement Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to  or call 55 5018 7100.","description_format":"text","description_chars":5517,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Flexible schedule","Hybrid work","Life insurance","Retirement plans","Sports activities"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-06T23:03:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":40,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/element-fleet-management-collections-supervisor","json_url":"https://alion.io/job/element-fleet-management-collections-supervisor.json","meta":{"generated_at":"2026-10-11T03:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":451,"day_limit":5000,"remaining_today":4549,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2221941},"rest":"https://alion.io/mcp/rest/get_company?id=2221941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-fleet-management-collections-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-fleet-management-collections-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-fleet-management-collections-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-fleet-management-collections-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-fleet-management-collections-supervisor"}]}