{"id":2400481,"url":"https://alion.io/job/element-project-coordinator","title":"Project Coordinator","company":{"id":6204,"name":"Element","domain":"element.com","url":"https://alion.io/company/element","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T23:26:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-26T11:52:28Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Overview\nElement has an opportunity for a Project Coordinator at our Fairfield, OH site. The primary function of the Project Coordinator is to maximize sales opportunities by creating a world-class first impression for customers who contact Element through the sales inquiry website forms and telephone numbers.\nAs the first point of contact for global customers, the Project Coordinator plays a vital role in the Element sales process. The position consists of multiple responsibilities which help ensure a centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.\nSalary: $28- 32$/hr DOE\nResponsibilities\nServe as the primary point of contact for customers and prospects, supporting the sales process through qualification, relationship development, needs assessment, solution presentation, quotation support, and account growth.\nProactively engage customers through phone, email, web conferencing, and web inquiries to identify requirements, communicate Element's value proposition, and deliver exceptional customer service.\nBuild, maintain, and strengthen customer relationships by acting as a liaison between customers and internal teams, ensuring customer needs are understood, addressed, and resolved promptly.\nManage quotation and inquiry activities for standard products and services, including gathering technical requirements, obtaining pricing and lead times, preparing quotes, processing sales invoices, and providing status updates.\nUtilize knowledge of Element's services, capabilities, and laboratory network to route customer requests to the appropriate business units and ensure efficient service delivery.\nSupport revenue growth and achievement of sales goals through account penetration, opportunity conversion, and identification of current and future customer needs.\nCoordinate with sales, laboratory, quality, operations, and other cross-functional teams to resolve customer concerns, handle service issues, and ensure customer satisfaction.\nFollow up on customer requests, inquiries, complaints, shipping and delivery information, and other service-related matters to ensure timely resolution and a positive customer experience.\nMaintain accurate customer records and activity documentation within Dynamics CRM, including contact management, call logs, opportunity tracking, duplicate removal, and data updates.\nDevelop and maintain a strong working knowledge of Element's service offerings, capabilities, processes, and industry applications through ongoing training and professional development.\nAssist with customer support, marketing initiatives, and other related activities that enhance customer engagement and business performance.\nEnsure compliance with all company policies, ethical standards, trade compliance requirements, and applicable safety, environmental, and corporate governance regulations.\nSkills / Qualifications\n1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience\nAbility to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications\nAbility to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Non-English language proficiency is preferred\nAbility to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry\nAbility to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form\nMust have valid Driver’s License, with an acceptable driving record under Element’s policy\nExperience in interpreting testing procedures and requirements\nProficiency in Microsoft Applications (Word, Excel)\nAbility to remain calm when faced with mounting pressure related to deadlines and multiple priorities\nWell-developed oral and written communication skills to meet a variety of communication needs\nGood interpersonal skills that foster open upward and downward communication built on mutual respect\nAbility to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions\nCompany Overview\nElement is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.\nWhen failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.\nWhile we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.\nIndustries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.\nDiversity Statement\nAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.\nAll suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)\n“If you need an accommodation filling out an application, or applying to a job, please email ”","description_format":"text","description_chars":7309,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-12T23:26:43Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.73,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/element-project-coordinator","json_url":"https://alion.io/job/element-project-coordinator.json","meta":{"generated_at":"2026-10-26T15:53:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6204},"rest":"https://alion.io/mcp/rest/get_company?id=6204"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-project-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-project-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-project-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-project-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-project-coordinator"}]}