{"id":3776395,"url":"https://alion.io/job/element-solutions-employee-experience-continuous-improvement-lead","title":"Employee Experience & Continuous Improvement Lead","company":{"id":4407906,"name":"Element Solutions","domain":"elementsolutions.io","url":"https://alion.io/company/element-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:34:07Z","employer_posted_date":null,"last_verified_at":"2026-11-04T17:34:07Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Business Unit: ESI HQ & Other\n\nDivision: IT - Business\n\nChallenge Yourself and Impact the Future!\n\nElement Solutions Inc (NYSE:ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, and offshore energy.\n\nCustomers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-care technology, from infotainment to driver assistance, is accelerating the paste of new product development and automotive markets, and with a deep market expertise in electronics, we sit at the intersection of the fast-growing market, changing the competitive playing field for automotive manufacturers, with a long-standing presence.\n\nWe strive to embody the five Elements of our Culture- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.\n\nWho are we looking for\n\nThe Employee Experience & Continuous Improvement Lead improves how employees experience IT services and internal processes. The role turns employee feedback, service performance data and operational pain points into practical, measurable improvements. Working across IT and business functions, the position leads service-quality reviews, root-cause analysis and cross-functional improvement initiatives, with a strong focus on sustainable adoption and business outcomes.\n\nWhat will you be doing\n\nEmployee Experience And Service Quality\n\nOwn the review of negative satisfaction surveys and other employee feedback relating to IT services.\n\nCoordinate fact-based reviews with service owners, identify root causes and agree on corrective or service-recovery actions.\n\nAnalyze recurring themes across employee feedback, service interactions and key employee journeys, including onboarding, offboarding, access, and support.\n\nAdvocate for clear, consistent and user-friendly service experiences, communications and processes.\n\nContinuous Improvement\n\nLead cross-functional improvement initiatives from problem definition through implementation and benefits review.\n\nFacilitate process mapping, root-cause analysis, and solution-design workshops.\n\nApply Lean, Six Sigma, ITIL or comparable methods to simplify processes, reduce waste, and improve quality.\n\nPartner with service and process owners to prioritize actions, manage dependencies, and sustain improvements.\n\nInsights, Measurement and Change\n\nDefine and monitor employee experience, service quality, and improvement of KPIs.\n\nPrepare concise trend reports and recommendations for leadership and service owners.\n\nTrack improvement commitments, benefits, and post-implementation outcomes.\n\nSupport communications, readiness, training, and stakeholder engagement for process changes.\n\nRole Boundaries\n\nThe role focuses on employee experience, service quality, and continuous improvement, not system delivery.\n\nTechnology platforms are used as information or workflow sources when relevant.\n\nWho are You\n\nExperience in continuous improvement, employee or customer experience, service quality, operational excellence, process management, or business transformation.\nDemonstrated success leading cross-functional improvement initiatives and influencing without direct authority.\nExperience analyzing qualitative feedback and operational data, conducting root-cause analysis, and translating findings into action.\nAdvanced English proficiency, both written and spoken.\nWorking knowledge of Lean, Six Sigma or ITIL; certification is preferred.\nExperience with survey analysis, KPI reporting, or tools such as Power BI is an advantage.\n\nWhat competencies will you need\n\nAbility to perform data analysis and use statistical tools.\nAbility to communicate complex problems in plain language.\nStrong facilitation, stakeholder management, written communication, and presentation skills.\nAdvanced English proficiency, both written and spoken.\n\nWe are Offering...\n\nTeamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.\n\nInnovative - At ESI, we are committed to solving the complex and evolving needs of our customers through innovation and high-quality standards. We are focused on bringing cutting-edge and environmentally sustainable solutions to the market. Our people are the critical resources required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards, and an appropriate work-life balance.\n\nEqual Opportunity Employer\n\nAll qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.","description_format":"text","description_chars":5622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["UI/UX Design","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-04T23:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/element-solutions-employee-experience-continuous-improvement-lead","json_url":"https://alion.io/job/element-solutions-employee-experience-continuous-improvement-lead.json","meta":{"generated_at":"2026-11-10T04:54:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4407906},"rest":"https://alion.io/mcp/rest/get_company?id=4407906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-solutions-employee-experience-continuous-improvement-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-solutions-employee-experience-continuous-improvement-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-solutions-employee-experience-continuous-improvement-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-solutions-employee-experience-continuous-improvement-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-solutions-employee-experience-continuous-improvement-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3776395}},{"tool":"search_jobs","arguments":{"company":"elementsolutions.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3776395},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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