{"id":3824688,"url":"https://alion.io/job/element-solutions-it-support-consultant","title":"IT Support Consultant","company":{"id":4407906,"name":"Element Solutions","domain":"elementsolutions.io","url":"https://alion.io/company/element-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Samut Prakan, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:05:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T18:05:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Business Unit: MAES\n\nDivision: MAES - IT\n\nWho are we looking for\n\nWe are seeking a skilled IT Support Consultant who is passionate about delivering exceptional technical support and ensuring seamless IT operations across a global organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. You will be the go-to person for resolving IT issues and supporting digital tools that enable business success.\n\nWhat will you be doing\n\nTechnical Support: Provide first and second-level support for hardware, software, and network issues across multiple sites.\nIncident Management: Diagnose and resolve IT incidents promptly, escalating complex issues when necessary.\nSystem Administration: Assist with user account management, permissions, and system configurations.\nHardware & Software Maintenance: Install, configure, and maintain PCs, laptops, printers, and approved software.\nCollaboration Tools: Support enterprise applications such as Microsoft 365, Teams, and other collaboration platforms.\nDocumentation: Maintain accurate records of issues, resolutions, and system changes in the IT ticketing system.\nContinuous Improvement: Identify opportunities to improve IT processes and enhance user experience.\nGlobal Coordination: Work closely with regional and global IT teams to ensure consistent service delivery.\n\nWho are You\n\nCustomer-Focused: You prioritize user satisfaction and deliver solutions that make work easier.\nProblem Solver: You approach challenges logically and find effective solutions quickly.\nClear Communicator: You can explain technical concepts in simple terms to non-technical users.\nTeam Player: You collaborate effectively with colleagues across functions and geographies.\nAdaptable: You thrive in a fast-paced environment and embrace new technologies.\n\nWhat competencies will you need\n\nTechnical Expertise: Strong knowledge of Windows OS, Microsoft 365, networking basics, and IT hardware.\nTroubleshooting Skills: Ability to diagnose and resolve technical issues efficiently.\nCustomer Service Skills: Excellent interpersonal skills and a proactive approach to user support.\nOrganizational Skills: Ability to manage multiple tasks and prioritize effectively.\nDigital Literacy: Familiarity with IT ticketing systems and remote support tools.\nSecurity Awareness: Understanding of cybersecurity principles and best practices.\n\nWe are Offering...","description_format":"text","description_chars":2443,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["UI/UX Design","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-05T18:05:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/element-solutions-it-support-consultant","json_url":"https://alion.io/job/element-solutions-it-support-consultant.json","meta":{"generated_at":"2026-11-07T16:25:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4407906},"rest":"https://alion.io/mcp/rest/get_company?id=4407906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-solutions-it-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-solutions-it-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-solutions-it-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-solutions-it-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-solutions-it-support-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3824688}},{"tool":"search_jobs","arguments":{"company":"elementsolutions.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3824688},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}