{"id":2979324,"url":"https://alion.io/job/element-technologies-llc-inside-service-engineer","title":"Inside Service Engineer","company":{"id":2334541,"name":"Element Technologies, LLC","domain":"ele-ment.com","url":"https://alion.io/company/ele-ment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":["Bloomington, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":175},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T00:54:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Please note: Every application submitted through Workday is reviewed by a real person - not an AI. We value your time and take each submission seriously.\nWho are we?\nElement Technologies is a premier IT outsourcing firm serving small and mid-size business for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way.\nMany of our clients that we started with are still with us. That’s because we’re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it’s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.\nWe are seeking an Tier 1 Service Desk Engineer (Inside Service Engineer), in other companies this person could hold the title of Service Desk Analyst, Technical Support Specialist, IT Support Engineer, Help Desk, Service Desk Support) who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support.\nIn this role, you’ll help users by quickly solving tech issues and keeping things running smoothly. You’ll handle a wide range of tasks, from resolving printer issues and password resets to troubleshooting MFA, verifying suspicious emails, and responding to antivirus alerts. You'll also provide support for client-specific applications and assist with new user setups. Working remotely, you’ll manage tickets using ConnectWise PSA, maintain accurate documentation in IT Glue, and collaborate with your team to keep systems performing their best. You should be comfortable with basic networking concepts and be ready to jump in where needed. You’ll regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed.\nTo be successful in this role, you should have hands-on experience supporting end users in a service desk or help desk environment. You’ll need strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and IT Glue, is important. A general understanding of firewalls, switches, and desktop computers will help you succeed. Strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently are essential for delivering a great client experience.\nThis role is remote, and we love that our team is spread across the country. Because of that, we like to meet our final candidates face to face. You can expect at least one in-person interview local to you.\nWorking Hours: Monday-Friday 8:00a-5:00p PST or MDT\nGeneral job duties include:\nWork from Element’s centralized Service Center or remotely to support client environments \nSupport desktops, virtual environments, and co-located systems in collaboration with service teams \nRapidly adapt to new technologies and maintain updated knowledge of computer systems \nMaintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage) \nProvide daily customer interaction with a professional and positive attitude \nAttend team meetings and improve technical skills continuously \nManage ticket resolution, follow-ups, and proactive reviews of client systems \nPreferred Skills & Qualifications:\nTwo-year technical degree and 1-5 years of service center support experience \nPreferred experience with a Managed Service Provider (MSP), but is not required \nCertifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred \nExperience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM \nStrong organizational, communication, and problem-solving skills’ \nProfessional demeanor and ability to work independently or in a team \nExperience with NetDocuments is a plus\nPhysical Requirements:\nProlonged periods of computer use \nAbility to work in office or remotely with a dedicated, distraction-free workspace \nCapability to lift up to 50 pounds and travel with equipment \nReliable transportation for on-site support and after-hours work \nCompensation:\nThe compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.\nElement, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Element recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.","description_format":"text","description_chars":5017,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-21T06:20:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 8","filings_12m":19,"filings_prev_12m":24,"green_card_filings_12m":8,"median_offered_wage_usd":116759,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:28","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/element-technologies-llc-inside-service-engineer","json_url":"https://alion.io/job/element-technologies-llc-inside-service-engineer.json","meta":{"generated_at":"2026-10-23T11:16:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2334541},"rest":"https://alion.io/mcp/rest/get_company?id=2334541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement-technologies-llc-inside-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement-technologies-llc-inside-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement-technologies-llc-inside-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element-technologies-llc-inside-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement-technologies-llc-inside-service-engineer"}]}