{"id":3028362,"url":"https://alion.io/job/element451-account-manager-2","title":"Account Manager","company":{"id":8943,"name":"Element451","domain":"element451.com","url":"https://alion.io/company/element451","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":181000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1276},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-21T16:22:36Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T14:57:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)-a scalable, data-driven solution designed for modern higher education.\nAs an Account Manager, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success. If you have a proven track record in enterprise account management and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you!\nWhat you’ll do:\nAs an Account Manager, you’ll own the full life-cycle of your assigned accounts, driving retention and ensuring customer success. You will be accountable each quarter for renewals, Net Revenue Retention (NRR), and upsell quota, working closely across teams to expand existing relationships, mitigate churn, and unlock new revenue opportunities.\nClient Relationship Management:\nFoster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level.\n\nPartner with the client's core team to identify and prioritize their key needs and objectives.\n\nProvide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management.\n\nAct as the point of contact for the System Office.\n\nContract Management:\nOversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451.\n\nProject Management:\nLead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists).\n\nMonitor project activities, resourcing, and timelines to achieve successful conclusions.\n\nDevelop and manage project plans in collaboration with the client's team.\n\nEnsure adherence to KPIs such as on-time delivery, NPS scores, and product usage.\n\nPlatform Implementation and Optimization:\nConduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations.\n\nDocument current processes and map best practices for the desired future state, aligned with industry standards and regulatory requirements.\n\nContinuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform.\n\nStrategic Planning and Continuous Improvemen t:\nConduct assessments of the institution's current recruitment and enrollment business processes, identifying areas for improvement and adoption of best practices\n\nProvide regular updates, progress reports, and presentations to stakeholders on the project's status and outcomes.\n\nCross-functional Collaboration:\nCollaborate with the Customer Success Manager and Engagement Strategist.\n\nWork closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery.\n\nMaintain an updated resource schedule and provide regular reports and updates to leadership.\n\nManaged Services Development:\nDevelopment of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworks.\n\nWhat you should be great at:\nBuilding strong relationships with key clients\n\nUnderstanding clients' business needs and goals\n\nDeveloping and implementing strategic account plans\n\nIdentifying opportunities for growth and expansion within accounts\n\nEnsuring customer satisfaction and retention\n\nCollaborating with internal teams to drive Account Management\n\nCommunicating effectively with clients at all levels\n\nAnalyzing data and metrics to track progress and outcomes\n\nProviding leadership and guidance to junior team members\n\nStaying current on industry trends and best practices\n\nWhat you'll need:\nA team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments.\n\nProven track record of success in managing and growing high-value, strategic accounts.\n\nStrong analytical and problem-solving skills with the ability to translate data into actionable insights.\n\nExcellent communication, relationship management, and presentation skills.\n\nExperience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.\n\nStrategic thinking and 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