{"id":3028363,"url":"https://alion.io/job/element451-implementation-lead-2","title":"Implementation Lead","company":{"id":8943,"name":"Element451","domain":"element451.com","url":"https://alion.io/company/element451","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":126000,"max_usd":238000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":207},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T16:01:10Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T12:49:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love.\nAs we continue to scale, predictable, high-quality go-lives are a core growth lever. This role exists to ensure every new institution launches with clarity, momentum, and the right foundation for long-term success.\nThe Role\nAs an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end to end, including project plan, timeline, stakeholder alignment, and launch readiness, and are accountable for ensuring the platform is successfully adopted to achieve the customer's defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable.\nThis is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams.\nWhat You'll Own\nGo-live delivery ownership\nOwn implementation delivery from kickoff through go-live and transition to Customer Success\n\nBuild and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm\n\nDrive accountability across internal teams and customer stakeholders to keep timelines on track\n\nDiscovery, solution direction, and decision-making\nLead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes\n\nTranslate requirements into a phased implementation approach and realistic timeline\n\nPartner with Integrations Architect and Product as needed on complex design decisions\n\nLaunch readiness and risk management\nMaintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications\n\nIdentify risks early (scope creep, stakeholder misalignment, data delays) and implement mitigation plans\n\nEnsure scope is controlled and tradeoffs are made transparently when needed\n\nEnsure go-live criteria include both technical readiness and alignment to intended customer outcomes\n\nOutcome validation and value alignment\nEnsure the configured product supports the customer's primary use cases and defined success criteria\n\nValidate, with the customer, that key workflows and capabilities are live, usable, and aligned to their goals\n\nConfirm readiness not just for go-live, but for value realization post-launch\n\nCross-functional coordination and customer experience\nLead customer working sessions and executive updates with confidence and clarity\n\nCoordinate with Adoption & Enablement and Integrations specialists to ensure all workstreams land cleanly\n\nProvide clear validation of how the implementation supports the customer's goals, including any gaps, risks, or dependencies for achieving outcomes\n\nWhat You Bring\n4-8 years in SaaS implementation, project delivery, or customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.)\n\nProven ability to run multiple implementations at once with strong stakeholder management\n\nComfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership)\n\nExcellent project discipline: timelines, risks, communication, and follow-through\n\nFamiliarity with CRM/marketing automation implementations (higher ed experience a strong plus)\n\nExperience in a scaling environment is a plus\n\nHow We Measure Success\nEarly value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30-60 days)\n\nOn-time go-live rate and predictable delivery outcomes\n\nImplementation cycle time without quality tradeoffs\n\nRisk management quality: fewer avoidable delays/escalations\n\nHandoff quality score: CS confirms the implementation is positioned to achieve stated customer goals\n\nCustomer experience: post-implementation CSAT and stakeholder confidence\n\nOur Values\nImpactful not Immediate\n\nProgress before Perfection\n\nLearners before Masters\n\nTogether not Alone\n\nCustomer Success not Support\n\nOur Interview Process\nOur process is rigorous and designed to be a real signal, for you and for us. Expect a live working session grounded in a realistic implementation scenario, not take-home busywork or trivia. You will show how you run discovery, structure a plan, manage risk, and communicate with customers and cross-functional partners.","description_format":"text","description_chars":4489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Education AI"],"lifecycle":[{"event":"open","at":"2026-10-21T19:43:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["conf:1","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/element451-implementation-lead-2","json_url":"https://alion.io/job/element451-implementation-lead-2.json","meta":{"generated_at":"2026-10-24T12:50:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8943},"rest":"https://alion.io/mcp/rest/get_company?id=8943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felement451-implementation-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felement451-implementation-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felement451-implementation-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/element451-implementation-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felement451-implementation-lead-2"}]}